Extended Stay America - Indianapolis - Castleton

Business response:

Terri, thank you for choosing Extended Stay America. We are delighted to know you had a pleasant time with us. It was a pleasure having you as our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Thank you so much for staying with us, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Ashley,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. ​​​​​​​Sincerely, Hotel Management 

Business response:

Bethany, thank you for being our guest at Extended Stay America. We are pleased to know you were impressed with the great service delivered by our associates and had a nice time with us. We wish we would have known about the mattress issue as we would have done our best to ensure you are comfortable. It was a pleasure having you, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Barb, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management