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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Economy in a bad way No coffee in the morning The usual breakfast offering of instant oatmeal was not offered. Will not return
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Room was clean except for the shower and shower curtain.
Business response:
Bryan, thank you for staying at Extended Stay America and for sharing your review. We are glad to know you had a great time here and that you loved our hospitality. I have shared your feedback with my housekeeping team so that they can do the needful. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, General Manager
Staff is very professional. Bathroom needed a little more attention (hair all over the bathtub). Overall, I would recommend this facility.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you loved the service provided by our courteous associates and were impressed with most aspects we offer. We also appreciate your observation and have taken a note of the same. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, General Manager
Nice hotel with kitchen in each room. The hotel was easy to get to. Staff were very helpful and exceeded our expectations.
Business response:
Allan, thank you for choosing to stay at Extended Stay America. We are delighted to read you loved the service provided by our courteous associates and were impressed with the kitchenette in your room. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
Enjoyable I really enjoyed my stay, but I was charged by both Hotel . Com and by the hotel. I paid double for my room.
Business response:
Lillian, thanks for being our guest at Extended Stay America. We are glad you had a comfortable stay and facilities were up to your satisfaction. That being said, we are sorry for the inconvenience you had with our front desk service. We appreciate your comments and hope you will choose us again on your next visit to the area. Sincerely, General Manager
service ok room good Front desk service was ok, I feel like they really didn't know much of the general area surrounding the close proximity to the hotel but the room was clean and operational.
Business response:
Marshall, we greatly appreciate the review of your experience atExtended Stay America. It’s great to know you had a comfortable stay and were impressed your room. We value your feedback as it will help us to improve our future guest experiences. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, General Manager
Business response:
Christopher, thank you for sharing your nice rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Nice clean hotel. Room was clean and well taken care of. Although breakfast was s grad and go. The staff were always helpful and friendly. Great location to mall and restaurants.
Business response:
Tina, we are delighted you chose to stay at Extended Stay America. It’s a pleasure knowing you loved many aspects of your trip, especially your spotless room and the outstanding service we offered. We hope to see you again soon. Sincerely, General Manager
Nice quiet accommodations I enjoyed the quality and quiet of this hotel. The location is perfect for nearby malls, expressways, and restaurants. Everything worked well until the last day when I never got a 5:30 that I was promised.
Business response:
Thanks for being our guest at Extended Stay America - Indianapolis - Castleton. We are happy to know our location worked well according to your needs and that your stay with us was good. That being said, I regret the inconvenience you experienced. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 996 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.