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Extended Stay America - Indianapolis - Northwest - College Parks
- Hotels
- Indianapolis, IN
About this business
Extended Stay America Hotel Indianapolis - Northwest - College Park is located at 9030 Wesleyan Rd, Indianapolis, IN. This business specializes in Hotels & Motels and Other Lodging.
Location details
9030 Wesleyan Road, Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tiffanni, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
Worse Never change the garbage back also no body cleans the room during 3 days staing there i clean by myself thas despoint also the air conditioning is extremely worse is humid and no cold while im paing for stading a6nd feel comfortable bad point during summer time when is to hot
Business response:
Thank you for staying with us. We are sorry for the issues you experienced while here. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. If we did not communicate this properly at check-in, please accept our apologies. I have shared your feedback with my front desk and maintenance teams to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Basic place to stay. Full kitchen was nice. It was very basic, newly remodeled and clean. Grab n go breakfast was coffee, tea and breakfast bars from costco., meh. All I needed was a place to sleep. It was fine. Nice and quiet. No pool and no other perks means no reason to bring kids, so it was quiet.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We truly value your feedback as it will help us to improve our future guest experiences. Thanks for your kind words, and we hope to welcome you back once again in the near future. Sincerely, General Manager
Business response:
Diana, we appreciate you sharing your kind rating online. It was a pleasure having you as our guest, and we hope to see you soon at Extended Stay America - Indianapolis - Northwest - College Park. Sincerely, General Manager
Wouldn't go back. This was the first below average hotel I've stayed in in a while. The front desk was so slow checking people in. I must have waited 20 minutes in line and there was only one other person in front of me. When we finally got to our room the door was unlocked so we immediately searched the room to make sure no one else was in there. We actually found a used towel in the bathroom hanging behind the bathroom door. Also, there were no linens in the room for the sofa bed. We had to go back to the front desk again ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not again Hotel room was dirty
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Decent hotel close to freeways, stores and food. Overall it was a decent hotel. It could have been cleaner for being a newly renovated. There was no silverware, pot or pans to use the stove or oven. No bowels, plates or napkins. They had a pool that was in between another hotel but come to find out we had no access to use it since it was the other hotels pool. We did have a issue with our stay but the staff was very friendly and worked with us to make it right.
Business response:
Frank, thank you for choosing Extended Stay America - Indianapolis - Northwest - College Park. We are glad to know you were pleased with the attentive service from our associates and had an overall comfortable stay. Also, the dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We will remind our Front Desk to communicate this more properly in the future. We hope to see you again soon. Sincerely, General Manager
Friendly Good customer service, average hotel, housekeeping could have been lots better.
Business response:
Denita, thank you for taking the time to post a candid review. Although you liked our attentive staff, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope to have another opportunity so we can make your next trip pleasant in every respect. Sincerely, General Manager
For money ok Musty smell
Business response:
Jennifer, thank you for staying at Extended Stay America - Indianapolis - Northwest - College Park. We are happy to know your stay with us was good and that you liked the value we offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - College Parks
How is Extended Stay America - Indianapolis - Northwest - College Parks rated?
Extended Stay America - Indianapolis - Northwest - College Parks has a 4.1 star rating with 734 reviews.
When is Extended Stay America - Indianapolis - Northwest - College Parks open?
Extended Stay America - Indianapolis - Northwest - College Parks is open now. It will close tomorrow at 12:00 a.m.