Extended Stay America - Indianapolis - Northwest - College Parks

Business response:

James, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Annmarie, thank you for the five-star review of Extended Stay America. We are delighted to know you had an excellent stay and liked everything that we offer. It was a pleasure having you as our guest, and we look forward to welcoming back soon. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Brandon, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Jesse, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Denise, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Joyce, thank you for staying with us and letting us know you liked our affordable rates. That being said, we are sorry the service provided by our associates were not to your satisfaction. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Dave, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management 

Business response:

Latonia, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We look forward to sharing your comments with our team, particularly with the associate mentioned. Thanks for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management