Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Thomas, thanks for being our guest. We apologize for the inconvenience you had and regret we couldn't deliver a perfect stay to you. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Your feedback for the odor is shared with the housekeeping team to review and action. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Jeanine, thank you for staying with us and providing your feedback. We certainly apologize for your less than positive experience. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly... read more

Business response:

Jill, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management 

Business response:

On behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Debra, please accept our apologies for the issue you had with the check-in and regret the inconvenience it caused. We have shared your feedback with our front desk team to ensure a better experience moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Don, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management 

Business response:

Tee, I apologize for the disappointing stay you had with us. We are disappointed to know you were not pleased with our hotel policy and the inconvenience it caused. I truly hope this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager