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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Staff was friendly and helpful and did try to make stay there tolerable. .....The room i had for four days did not have a microwave as was told it would. THE Halls wreaked of cigarettes as its a non smoking hotel. The continental breakfast was a joke. Had a few protein bars, had a few packaged muffins and coffee. That was ALL !!! I was led to believe it had a normal Continental breakfast as other hotels. It really was Pathetic. There was a daily old White bus filled with Mexicans park behind the hotel behind the pool. They c... read more
Business response:
Dennis, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Dirty, misleading, mouse in pool. We got to the hotel around 1am.Smelled like weed the second we got off the elevator.There were no trash cans in the room.Dirty wash cloth hanging from the shower. Hair on the toilet.The microwave and fridge were dirty, and microwave had no plate.My husband went to the desk to speak with someone and stood there for 10 minutes and no one showed up.The air conditioner was so loud it startled you awake every time it turned back on,all night long.The “continental” breakfast was coffee, tea bags, ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Better choices than this, don't waste money here! I try to give every hotel a fair shake and find the positive, but this one left very little positive. Came in later in the evening and saw a sign to call when checking in after 10. I called, and called, and called. Nothing. Finally called the main number for the hotel chain and they said they couldn't help me, I had to continue trying to call the location I was at directly. After more attempts someone finally came out of the door right next to where I was, just to say that th... read more
Business response:
Thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
When we arrived later in the evening, there was an "up roar" about no towels in the building. Apparently all of the towels had been used up in the pool area and the workers could not get towels to anyone for a couple of hours? I really was surprised there was not an ice machine. I was told by the staff that there are 2 empty trays in the refrigerator in the room and we could make our own. Do you know how long it takes to make ice from 2 trays to fill a cooler?
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a comfortable & well-maintained hotel with a friendly staff at a good value. We hope to welcome you back soon! Sincerely, Hotel Management
I will never stay there again. No remote for the tv until I called the front desk and had to go there and try 4 remotes before I could get them to work. My daughters had a track met and after being at the met and running for over 8 hours the shower drain did not work therefore if you wanted to take a shower you would have to stand in the filthy tub that would not drain the water. Customer service was disgusting!!!
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Nice Hotel Bad Checkin Clerk So when I went to the hotel, it looked gorgeous. However I was unable to stay due to being to not being 21 Which is understandable; however the lady who was checking guests in misplaced my drivers license and took 20 minutes to find it. When dealing with peoples ID’s it should be stressed to hand back ID’s. She also didn’t seem to care and was quite rude and kept on insisting that she handed it back. I would not recommend it to anyone.
Business response:
First of all, please accept our sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Dissapointed! We had 2 adults and 4 kids with us. We were not told how to get to our room and there were no signs saying which direction the room was. When we got to our room there were not enough towels to accommodate all of us. There were no sheets, blankets or pillows for the pull out sofa. The phone in the room wasn't working so we had to go down to the desk to get bedding. The desk was not attended and there was a sign saying they were helping other guests and they would be back soon. Took way to long for the front desk... read more
Business response:
Michele, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.