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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Advertises breakfast..we were told it was a grab and go. We were there 2 nights never saw anything! Staff was pleasant.
Business response:
Thank you for your review. We are sorry for the inconvenience you had with our complimentary grab-and-go breakfast. We have shared your feedback with the concerned teams to ensure this is not repeated. On a positive note, we are happy you liked some aspects of our hotel. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
The hotel definitely needs some updating. The door on our room had to physically be lifted up in order to lock the deadbolt. There were ants crawling around on the bathroom sink. The bed was super uncomfortable. I guess you get what you pay for.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Hotel. was overbooked. Apparently, corporate did not close out bookings from booking services resulting in multiple sales of sold out rooms. At least 15-20 people were turned away that had reservations!! We were lucky and received the last room. I will say the staff at the hotel was excellent and handled an awful situation very well.
Business response:
We are sorry for the unfortunate situation you experienced at the time of check-in, but we are happy our staff resolved it to your satisfaction. We are always looking for ways we can improve and we will take your feedback into account. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
hotel was overbooked,one employee only,not enough towels,pillows,soap,no customer service rang the phone 5 times for help,no answer,when i went downstairs there was a big line of angry people do to overbooking,only one employee to help,for breakfast they stopped serving half hour before the closing time.
Business response:
We apologize that our service and facilities fell short of your expectations and regret the inconvenience these caused. Your comments have been shared with the appropriate team members and managers in an effort to ensure a better outcome going forward. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
STAY FAR FAR AWAY Didn't get to checkin because they made it such of a hassle. Full of hidden policies and fees. Went somewhere else instead and luckily got a room. Almost had no place to sleep.
Business response:
Michael, we apologize for not meeting all of your expectations and regret the inconvenience it caused. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
I booked a suite for 6 people and when we arrived late after a long day at an event the staff was friendly but the room was not at all what we expected. The sofa bed that was suppose to sleep 2 was broken and there was no bedding. The room also had no cups, no coffee maker, ice bucket, or soaps, only towels. Because it was late and we were exhausted we just took blankets and pillows off the beds so the kids had something to sleep with. Our reservation said there would be complimentary breakfast but we were told that there wo... read more
Business response:
We apologize for the inconvenience you encountered with your room and our complimentary grab-and-go breakfast. Your concerns have been shared with the appropriate team members in an effort to ensure a better guest experience going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Couldn’t close the windows found a condom behind the table
Business response:
Kristen, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Terrible customer service Facility and amenities were about what you would expect for the price. Customer service was absolutely horrible. I paid in full at the time of booking but the front desk clerk insisted he needed a card for incidentals "in case you pull a Led Zeppelin and trash the room". He swiped my debit card and placed a $58.23 authorization hold on my account. No problem, I figured. The hold will be released within a day or two after I check out. Wrong. For the next three days the hold continued to appear as a... read more
Business response:
Tony, please accept our apologies for failing to provide you with a stay that met your expectations. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry for the hassle you had with the charges on your card. We have discussed your feedback with our team members to ensure we are more diligent with our processes and provide a clear explanation to all our future guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Managemen... read more
Bad experience The mattress had a blood stain on it, no microwavery in the room. I had to go to the front desk for clean linen. This was overall horrible.
Business response:
Thank you for your review. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.