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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The girl at check-in acted like I was bothering her at work. Our room was very unclean. The bathroom trash had not been removed from the previous guests. After a long day, a shower would have been nice, but the water pressure was terrible. Literally dripping out. As the parent of a student, I was hoping this would be a nice place to stay while visiting her over the weekends. When we complained, all the attendant said was “Well sorry” in a sarcastic tone. Very disappointed.
Business response:
Jessica, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel M... read more
Unsatisfactory Staff at the desk was great. But when it comes to the rooms . It was very unsatisfying. Towels was not not clean and there were used condom wrappers inside the vent of air unit . Bath tub wasnt working to take a shower.
Business response:
Michael, we apologize for the issues you encountered with your room and regret the inconvenience they caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Disappointed! Check in was a disaster. No record of stay. Room well worn. Continental breakfast included coffee and wrapped muffins only. REALLY??
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Disgusting Disgusting. Overall weird smell. Unclean feeing. Toilet had poop around the bowl. Shower tiles were literally duct taped to the wall. Didn’t want to fall asleep. I wish I could have just left, but it was non refundable. Hated every minute. I feel scammed by Hotels.com, because I am paying TWICE the rates available upon check-in.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Can’t imagine an extended stay at this location The room had many issues. No coffee pot, no flatware, nothing tin the room that would ever make you want to have an extended stay. No ice maker at hotel, room smelled horrible, one AC didn’t work and only had bug traps in it. Tvs were fuzzy, the list goes on and on
Business response:
We apologize and sincerely regret the inconvenience you encountered in your room while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Please give us a chance to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Stay somewhere else!!!! Stayed at this location on Sat night before Indy500....Hotel took advantage of constrained lodging situation and charged $275 for the night. It would have been very poor value at their normal @$80/night charge. Normally, I am pretty easy-going when staying at a hotel, but from start to finish, this hotel disappointed. Due to poor management, this "hotel" was cheap and pinched every penny possible ....check-in staff was rude and could not find my information though it was right in front of them (asked ... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Room was fine. My issue was with the loud noises late into the evening/early morning from other guests and resulting lack of sleep. Yelling in the foyer area traveled all the way down the hallway. Lack of staffing at the desk likely allowed it to continue. There was no one at the desk when I left so I could not discuss it when I left. We travel this way often but won't stay again. Rather pay more so that guests are held accountable and we get the sleep needed for cross country trips.
Business response:
Thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I did not check into this hotel when I arrived they told me they have my room ready when I checked my bedding they told me they did not have double beds and they tried to put me and three teenagers into a sleeping sofa queen size bed so I cancelled and I went across the street and got a room. I should not have beearked for check in, because I ever did
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We have shared your feedback with the concerned team to take corrective actions. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Old, out dated and disappointed. Not in good shape. Smelled.
Business response:
Amdy, please accept our apology as well every assurance we will be working to address the concerns you outlined. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.