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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
First and foremost, we apologize for the inconveniences you experienced. We hope you will give us an opportunity to make this up to you on a future stay. We are confident you will leave with a more favorable impression. Sincerely, Hotel Management
Dated My trash can was full when I checked in and the room smelled. When I went to the front desk to report the issue, the hotel desk clerk said she couldn’t do anything about it and handed me a trash bag. She said she was the only one there and couldn’t get the trash cleaned out of my room and I would have to do it myself.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Breakfast was disappointing and wifi was sketchy.
Business response:
We apologize for the issues you had with our facilities and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Dirty Hotel with unfriendly staff We checked into our room to have dirty sheets no towels, no toilet paper and food in the sink. The staff didn't seem like they wanted to be there and said they were embarrassed to work there. They didn't have clean towels because everything was dirty.
Business response:
Jen, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your comments will be taken as a training tool and will make sure all the procedures within our concerned departments are being followed.We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
For starters our room had no heat nor ac for the first night.. I witnessses towels laying in the hallway for over 8 hours there was just not a lot of supervision nor cleanliness at this hotel and I most likely will not be staying again
Business response:
Jenise, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very Disappointed First off I don’t stay in hotels that often. So maybe I have high expectations. At the last minute we choose this hotel/inn/apartment for my son soccer tournament, what a mistake. Hotel grounds not cleaned. Homeless people hanging out in the lobby. Rooms dirty. Receptionist was emotionless. She act like I owe her money, she missed her calling working for a collection agency. I was surprised that we had to pay for our room up front, had no clue, nor was there a reasonable explanation, other than “no we colle... read more
Business response:
Shannon, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Very dirty There was hair in the shower and on the floor. There was trash on the floor. It looked like the floors they had not been cleaned in a while. Took the hotel staff 45 minutes to bring up bedding for the pull out bed. (She told us at check in she would bring it up so we did not have to wait on it)
Business response:
Natasha, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Disappointing Hotel was not worth the money spent. Will not be returning.
Business response:
Thank you for staying with us. We are disappointed to know our hotel and facilities did not provide the value you were hoping for. It is always our goal to provide the excellent experience, so we apologize that we fell short this time. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
No coffee pot in our kitchen ! The bedroom was NOT separated from living room area. We went down several times for free cup of coffee never had any nor would they make any !! Pathetic people above our room super noisy at 4am jumping up and down sounded like tornado up there ridiculous no peace at all!!!! No salt provided on sidewalks after snow mY son fell !!!!!!!
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We also regret the noise issue you encountered from other hotel guests. Our front desk is available to resolve such issues, so we regret we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will consider us again the next time you are in this area. Si... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.