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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was large and clean, air conditioner was a bit cold but adjusted well.
Business response:
Thank you for being our guest. It’s a pleasure to know you enjoyed your clean and comfortable accommodation. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
We thought it was quite nice, but expected to have pots, pans, dishes etc. already in the room.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
It was quiet and close to highway but not to close that you heard traffic noise.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
It was very nice to have a kitchenette, but we were not prepared to make use of it. The "breakfast" was very disappointing!
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The hotel staff was reluctant to provide sheets, blanklets and pillow/cases for the sofa-bed, and told me that if I wanted them, I would need to come down and pick them up. Also, the floor by the heating/cooling system had water soaked into the carpet.
Business response:
Thank you for reviewing your visit. We are sorry to know you didn’t like our hotel policies and offer our apologies for the maintenance issue you encountered while here. Your feedback regarding the HVAC unit is shared with the engineering team to review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
John, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was fair. Check in staff was just ok, not friendly or unfriendly. I was disappointed that breakfast wasn't available as I thought was advertised. Just a so-called coffee bar.
Business response:
Thank you for your review. Although you had a pleasant time here, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Location was good. No coffee on Saturday morning! No staff at front desk!
Business response:
Thank you for staying at our hotel. We are glad you liked our convenient location, but we are sorry for not meeting some of your expectations. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.