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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, the stay was great. We had a place to sleep and the staff were very accommodating to our late check-in and late check-out times. The sofa bed was not as comfortable as the other two double beds which is expected as it is a sofa bed. The room cleanliness was the biggest issue. We found a pair of socks under the curtain that had clearly not been found for a while and someone else's hair in the tub. The rooms definitely need to be cleaned much better.
Business response:
Thank you for choosing Extended Stay America for your stay. We are glad to read that you liked our welcoming associates, but we are sorry for the cleanliness issue you faced in your room. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Having a room that slept 6 with a stove to cook was fantastic and very hard to find. Overall satisfied, we ended up not needing our 3rd night and the hotel staff gave me a full refund for that day. Extremely happy with that!
Business response:
Ed, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are pleased to know that you loved your spacious room and our helpful associates. We look forward to welcoming you all again whenever your travels bring you back to our area. Sincerely, Hotel Management
False fire alarm. Fire dept came.3x went off during the daytime. While i was sleeping. I was exhausted. First day, tub dirty. Front desk lady told me to wait til next day. House keeping lady actually did help clean it so my son could shower and go to the pool. Had to keep turning in my dirty towels. Stayed 1wk. No help. 2 buaes full of workers, got in the outdoor pool w clothes on. No swim wear. Also very loud in the mornings 5am. Key card failed several times. Swim pool was closed one day. Weather 98° Sad for me and my fami... read more
Business response:
Lea, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the difficulties you experienced, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We appreciate your business and hope you will consider staying with us once mo... read more
Hotel staff where nice Hotel is older and shows it age, there are a ton of options in and around the area at or close to that price point. They did the best they could with what they had to offer
Business response:
Thank you for sharing your feedback. We are glad to know you were impressed with our great associates and that overall you had a pleasant stay. We appreciate your business and hope you'll make plans to stay with us again! Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
My stay at the hotel was very nice. I would most definitely go back to this hotel it was nice and clean i will recommend this hotel to friends and family.
Business response:
Sharonda, thanks for recommending Extended Stay America to others and rewarding us with your excellent review. We are thrilled to know you loved our well-maintained property and that you had an amazing time with us. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Room was lovely, hotel lacking Room was great - good size, very clean, comfortable bed, quiet. Staff was disinterested and borderline rude on check in, and the "free breakfast" was gross coffee in carafes, artificial creamer, and a basket of granola bars/packaged muffins. Not great. It doesn't have to be eggs Benedict, but some bananas or cold cereal and milk would have been nice.
Business response:
Amy, thank you for staying with us. Although you liked your comfortable room, we are sorry for the poor service you received from our team. We provide thorough training for all our associates, and we will redouble our efforts. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Melissa, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.