Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Thank you for staying with us and for taking the time to leave your comments. We are sorry you experienced issues with the cleanliness in your room. Our housekeeping staff works hard and we apologize they did not catch the issues you described. We have shared your remarks and will use them as a training opportunity to improve our service. We hope you will give us another chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Niraj, thanks for the review. We apologize that there was a mix up for not providing the specific room type you booked. It is never our intention to disappoint you and is sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, Hotel Management 

Business response:

Lisa, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your stay with us. We sincerely apologize for the problem you encountered with the internet connectivity in your room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct any remaining issues. We appreciate your comments and hope that you will consider returning to our hotel on your next visit to our area. Sincerely, Hotel Management 

Business response:

Barbara, thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Arthur, thank you for staying at Extended Stay America. Although you had an overall pleasant time here, we are sorry for the noise issue you had in your room. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your generous rating. We are glad you had a great stay and enjoyed all aspects of our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management