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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok. I wouldn’t stay again though. The stay was just so-so. The staff was friendly but not on a professional level. I was disappointed in the cleanliness in the room. You can tell the housekeeping doesn’t care about doing a top notch job. I found so much dirt and an old baby pacifier from a previous stay under the bed. The sink was dirty. There was an old rag in the drawer. It was an overall just ok stay.
Business response:
Thank you for taking the time to post a review. We are sorry for the cleanliness and service issues you experienced during your stay. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Justok No toilet paper in room, had to go tofront desk to get. Waited 20 minutes while only desk person checked in another guest.
Business response:
Thank you for choosing our hotel and for sharing your concerns. Please accept our apologies for the front desk service issue you experienced. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Nice and reasonable. Nice and reasonable. I would use again.. Good stay.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you loved each and every aspect of our hotel and that you found us to be a good value. Thanks once more, and we look forward to hosting you again soon. Sincerely, Hotel Management
It was nice it just threw me off with the racoon l It was a nice place to stay I would stay again. I received a great deal on my visit.
Business response:
Cierra, thank you for choosing Extended Stay America and for the glowing feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we cannot wait to host you again soon. Sincerely, Hotel Management
Overall experience was OK Overall experience was OK except for front desk personnel when we first checked in with very rude
Business response:
Maricela, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We provide thorough training for all our associates, and we will redouble our efforts. We hope this did not overshadow your otherwise positive time with us and that you will choose us again in the future. Sincerely, Hotel Management
I had to get covers for let out bed. And pool no fruit. Just original breakfast.
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve. We are committed to delivering the most excellent service and accommodations for all of our guests so we hope you will give us another opportunity to prove that to you. Thanks for your valuable feedback, and we hope that you will stay with us again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Eric, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.