Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Maricela, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We provide thorough training for all our associates, and we will redouble our efforts. We hope this did not overshadow your otherwise positive time with us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve. We are committed to delivering the most excellent service and accommodations for all of our guests so we hope you will give us another opportunity to prove that to you. Thanks for your valuable feedback, and we hope that you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Eric, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Juan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to leave your comments. We are sorry you experienced issues with the cleanliness in your room. Our housekeeping staff works hard and we apologize they did not catch the issues you described. We have shared your remarks and will use them as a training opportunity to improve our service. We hope you will give us another chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Niraj, thanks for the review. We apologize that there was a mix up for not providing the specific room type you booked. It is never our intention to disappoint you and is sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, Hotel Management