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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and there was a general bad odor throughout the property.
Business response:
James, thank you for your candid evaluation. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
There were bugs throughout the room..4 channels on tv..breakfast wasn’t really breakfast it was to go oatmeal packages and that’s about it..not overly impressed pretty disappointed..pool was up and going either..
Business response:
Paul, thank you for your honest evaluation. We regret not meeting your expectations with the breakfast and apologize for the concerns with your guest room. We will address this with our pest control provider and make sure we prevent such reoccurrences. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
Look Elsewhere No cookware in the room….no chairs for the table….no sofa sleeper in room which was included….remote for tv was broke….no phone in the room….
Business response:
Darold, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Breakfast was lacking, drain not working, couch was nasty, air not working
Business response:
Donelle, thank you for the candid review. We regret not meeting your expectations with the breakfast and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
There was a fishy smell that came out from the fridge as soon as you open it. There were leftover pieces of hair in the bathtub that i had to clean off in order to give my toddler a shower (not bath). There was hair on the bedsheet cover/blanket. People were very loud all hours of the night. The TV wasnt working. Only one channel worked. We tried calling and they said to bring it to the front. The whole Tv?? We just left it alone and didnt want to stay in the room as much as possible.
Business response:
Marielle, thank you for taking the time to share your feedback. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take steps to ensure we are more diligent going forward. Meanwhile, we will address your feedback with our maintenance ... read more
Not so good! It was not a good experience at all! First, when we got there they asked for a $100 deposit! Isn't a CC enough for incidentals? My keys did not work, tried twice, then someone from front desk opened the door and room smelled of smoke! Changed room, key worked but i had to shoulder push door to open door. Breakfast to go (included) consisted of a pot of coffee and 7-8 mini muffins. Kids running and screaming through the Hallway at 3 am. Left a day earlier out of despair. I think this place is also used as a homel... read more
Business response:
Vincenzo, thank you for taking the time to share your feedback. We are sorry if our incidentals came as a surprise to you. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. We hope you will ... read more
The room had no toilet paper and there was hair and dead bugs on the bathroom floor the elevator went out
Business response:
Bryan, thank you for sharing the specifics of your stay. We sincerely apologize for the housekeeping and maintenance issues you encountered while here and the inconvenience this caused. We will follow up with our concerned teams to take the necessary steps. We truly understand the frustration you must have felt and are grateful for your patience. On your next visit, if you are in need of any toiletries, please reach out to our front desk. These items are kept at reception as required by our brand standards. We hope you will ... read more
The window in the room was shattered, but in place. There were granola bars for the “breakfast included”. There were stains on the walls and the floors were sticky.
Business response:
Ross, thank you for sharing the specifics of your stay with us. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Don’t go GROSS!
Business response:
Jamie, thank you for being our guest. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issue you experienced during your stay. We have shared your feedback with our housekeeping team, and we are working with them to ensure this is not repeated. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.