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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i liked the convenience to the Kentucky Exposition Center
Absolutely terrible. Our room was filled with stained furniture and carpets. They only provided one towel. When we finally got more, they were stained and disgusting. We had a window with the glass shattered and they simply had a piece of paper on it reading “broken window.” Therefore there was exposed broken glass in the open.
Business response:
David, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Upon arrival we were told breakfast was grab n go the following morning- the check in person was very nice and polite. However, the next morning we went for breakfast and the front desk person (someone different) said we have no breakfast but maybe I can find you some oatmeal packets. Really?! Back to the room itself- it wasn’t filthy but it wasn’t clean. The smoke detector was gone and wires hanging out of the wall. The toilet seat was hanging off the toilet. We had 2 towels and 2 washcloths in the room- I walked to the fro... read more
Business response:
Leonard, we are sorry for all the disturbances you encountered during your stay and the major impact this has on you. We regret your disappointment with the lack of grab-and-go breakfast and that we were not responsive in several instances. Your comments will be shared with our team, as we are committed to providing diligent service. Meanwhile, thank you for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest... read more
Terrible condition
Business response:
We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Stay away from this unsafe place This was the worst hotel I’ve ever stayed at. We had to stay one night on our way to a soccer tournament. The place reeks of old cigarettes, the heater and appliances are so loud they wake you, and there were multiple arguments in the hallway that made my child and I feel unsafe. The front desk attendant was very nice, but no one did anything about the unruly guests. I paid too much for “this” kind of hotel. It was worse than a “pay by the hour” motel.
Business response:
Donielle, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Worst place my family ever stays. Dirty ciuch and floors. 1 large towel for 4 people and terrible smell.
Business response:
Bill, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.