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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived late do to a canceled flight and were not allowed to check in. I was told my credit card would not be charged, but it was.
Business response:
Kendra, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you this time, and for the inconvenience this caused. If you have any further financial queries, please reach out to our front desk as they will be more than happy to assist you. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
We checked in at 11p to get a couple of hours of sleep so we could finish our drive in the morning. We were checked out by 1145 due to the room having bed bugs. They night clerk could only offer clean sheets. It was not manager on this shift and no one to contact for these kind of situations. We have to call the hotels.com to get a refund or we wiuld of had to wait until after 12 to talk to a manager to get a refund.
We checked into our room and their was a stain on my blanket and the night stand was sticky & dirty. I reported to staff on our way out and they were were friendly. Only redeeming quality. We returned and there were 3 bath mats and no towels. I walk to front desk and 2 pit bulls came racing into the lobby, scaring everyone, without an owner. I return and sit on the toilet and almost fall off. Seat was very loose. I tried to tighten the screw’s myself to no avail. I jump in the shower and the shower head looks like it’s going... read more
The property was over booked and nobody called, emailed or texted that I needed to find a different hotel. My reservation was confirmed also. I called Expedia and couldn’t get help.
Business response:
Michael, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you this time as we were overbooked. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We regret the inconvenience this caused and are grateful for your patience. We hope you will afford an opportunity to host you in the future. Sincerely, Hotel Management
Stay somewhere else! This hotel charges a $100 deposit on top of the price of the room but it was not noted on the hotels.com website when I booked it. I fully understand that security deposits are usually charged for most hotels but the most I’ve ever paid is a $50 deposit. And that was for much nicer hotels. This place was kind of a dump. They do refund the deposit after your stay but that money is “on hold” in your bank until after your trip so be sure to budget for that. The room wasn’t terrible but there was no ice buck... read more
Business response:
Regina, thank you for sharing your feedback. We are disappointed that our incidental fee came as a surprise to you and apologize for the issues you faced in your suite. We truly regret the inconvenience this caused and are grateful for your patience. Please know we have also noted your additional comments as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate you bringing this to our notice. We encourage you to try us again in the near future. We are confident you will e... read more
Our experience was horrible. They wanted us to pay a $100 cash deposit for the room but would not take cash for the room rate. The clerk stated that we should have been informed by hotels.com of this matter. I was angry by the time I got out of the hotel lobby. We had to find another hotel.
Business response:
Deborah, thank you for sharing your review. We are sorry our payment policy inconvenienced you. Our hotel’s policy is not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We hope you will consider us the next time your travels bring you to this area. Sincerely, Hotel Management
I spilled water on the floor andcwhen i wiped it up, the towel was black. The only clean spot on the floor was where I wiped. The carpet had not been vacuumed before our arrival. The staff was friendly, but there were several boxes stacked where breakfast should have been served. The room was not stocked with any supplies. You ask for everything after arrival including towels.
Business response:
Craig, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with the appropriate individuals and make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.