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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a disappointment
Business response:
Cindy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We were a little upset the the rooms were not clean properly! It was dirty and there were a few live and dead Roaches on the floor.
Business response:
Ciera, please accept our apologies for not meeting your expectations during your visit. We strive hard to provide clean and comfortable rooms to all our guests and our pest control provider does service our hotel on a routine basis. However, we will address this with our housekeeping and pest control team to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider sta... read more
Ok, but wouldn't be back. Several damaged items in the room. Also, was not able to have hot water throughout morning shower...hotel seemed to run out.
Business response:
Matthew, thank you for sharing your review. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Decent place but things missing i.e., coffee pot, hand towels, facing of a dresser drawer missing. No hand soap, shampoo, conditioner or hand lotion.
Business response:
Alan, thank you for being our valued guest. We are sorry your room did not have the amenities you desired. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to honor our guests' requests and do e... read more
Reservation was for four. Bedding was only for two beds there was no bedding for the sofa bed. Towels there was only towels for two. No trashcan, no fire alarm in the room, restroom drawer was written on.
Business response:
Maria, thank you for staying with us. We apologize for the issues you experienced with your room. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Would not recomend staying here. Looked like it was not cleaned in a month. Dead roachs on the floor among other things.
Business response:
Matthew, thank you for your recent stay and for taking time to post your review online. We apologize for the less than spotless condition of your room and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way. S... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.