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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel elevator was not working properly,you had to walk down from 3rd floor but you could use the elevator to go up. No ice machines on premises,the rooms were clean and the bed was confortable.
Business response:
John, thank you for sharing the specifics of your stay. We are sorry that our elevator was not working properly while you were here and for any inconvenience you faced due to it. Please be assured we will address this with our maintenance team to take the necessary actions. In addition, we want to mention that we provide a full-size refrigerator in our suites, which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will stay with us again the next time you are in the ... read more
Frustrating stay We reserved 2 rooms with a king and pull out couch. Only 1 room had a pull out. They had one luggage cart, which had a broken wheel. The 1 and 2 buttons on the elevator did not work- we had to get on elevator on 3rd floor and my husband went down the stairs to call the elevator so that we get get our luggage down. They said grab and go breakfast but had nothing out. We asked and they found granola bars for us and said they would have more food tomorrow. They did not. We had a room with 4 people in our family... read more
Business response:
Matthew, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Not staying there First room was cleaned Had to wait in line to get a new room next room was not stocked Bathroom had nothing No soap, shampoo, No cups. Half roll of TP Called front desk No one came Ad said breakfast on the go Front desk said breakfast on the go til 9:30 Went down to the breakfast room Coffee only
Business response:
Kathleen, thank you for sharing your review. We regret the unpleasant stay you had and that our complimentary grab-and-go breakfast did not live up to your expectations. For future visits, please know that the toiletries you were looking for are available at the front desk. Our brand standards require us to keep them at the reception, rather than leaving them in the suites. We will share your feedback appropriately to make sure our guests are aware of our offerings. We hope you will reconsider and stay with us again the next... read more
The pull out mattress was stained with blood and urine. Some lights didn’t work, there was hair at bottom of tub, sinks didn’t drain, a window was broken and they taped the glass back together with scotch tape which my young daughter found, in general the hotel smells. I shared feedback with front desk and all she said was that she would share it with the manager. She didn’t care. A person behind us said they had also had a similar experience and would never return. We were in town with our family for a soccer tournament. I ... read more
Business response:
Jill, thank you for evaluating your stay. We regret the unpleasant visit you had and that we did not meet your expectations. We also apologize for the inconvenience caused due to the housekeeping and maintenance issues that made your stay less than desirable. Please know that we will discuss your comments with the teams involved to enhance our accommodations. We are also sorry for the unsatisfactory service you received from our front desk staff and the frustration you felt. Your feedback will be used to improve our services... read more
The property was filthy, drawers in the hotel filled with cobwebs, sticky, damp floors, broken mirror, no countertop in the bathroom just a single dirty sink, doors looked like they had something gross splashed on them and the bathroom door didn't lock, filthy broken air vents, whole place stank of smoke, no breakfast was available at all, check-in took 15 minutes for no explainable reason, no laundry bags in room, no pen or paper in room, no glasses or plates despite being an extended stay, broken, filthy desk chair, I coul... read more
Business response:
Catherine, thank you for sharing the specifics of your stay. We are sorry for the wait time you experienced while check-in and that we did not meet all of your expectations. We also apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Additionally, please know that the kitchen amenities you were looking for are available at th... read more
We had car trouble and we’re trying to get a tow truck we forgot to call and let them know. We got there a little after 11 pm and they told us they gave the room to someone else. We were lucky that we had somewhere to stay that night. In the morning we went back and they gave us the room that they said they gave to someone else. Very unhappy that we could have been in the room at 11:15 the night before. They still charged us for the night.
Business response:
Christ, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.