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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On-line views of this hotel is not what it is in reality nor it's reviews. When pulling up to the property you notice right away it needs a lot of TLC which then means obviously, you can expect the same on the inside. Hotel is dated, dirty & disappointing. Went inside to check in & the customer service or what should have represented the hotel chain was just as disappointing. Wasn't greeted with a welcome, a how are you doing, it was purely a transaction like we were troubling her to be checking in. No uniform but a dingy wh... read more
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered while you were here. Even more distressing is the fact that you were met with anything other than friendly service in the process. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
There was no housekeeping, only like little muffins and two granola bars for breakfast, had to go get blankets for pull out couch, had to go down every night for towels never game to the room to clean or even pick up towels
Business response:
Jodi, thank you for choosing our hotel. We are sorry for the disappointment you had with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. W... read more
I was really disappointed with this hotel. It was filthy - I have a 1 year old and her feet were completely black from walking on the floor. You could tell the carpet hadn't been vacuumed in ages. The "continental breakfast" was packages muffins and granola bars. When I asked at the front desk to have the room cleaned, they wanted to charge me! The location was ok, but the cleanliness was horrible. Being on vacation, I dont want to have to clean the hotel room. I wont be staying there again.
Business response:
Heather, thank you for choosing our hotel while here for a vacation. We sincerely apologize for the cleanliness issues you encountered and regret the inconvenience it caused. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The phone on the nightstand had spiderwebs and small spiders on it, the hallway and room had unpleasant odors, the doors in all units (including mine) were out of adjustment requiring to be slammed to shut. Doors were slamming up and down the hall all evening. Dust everywhere, floors very dirty, and bathroom countertop had small pieces of trash on it.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
DISGUSTING AND RUDE! We walked in to the lobby to check in and we’re immediately greeted by a lady yelling and complaining because of noise in the room beside her. (FANTASTIC first impression). I walk up to the counter and the ladies at the desk rudely asked for my ID while they were STILL dealing with the angry lady. Whatever, just give me the room key so we can get away from this desk. We opened the door to our room and was instantly hit with the smell of cigarette smoke (NO SMOKING HOTEL). Also, we booked a 2 queen bed ro... read more
Business response:
Ashley, thank you for your review. We apologize for the poor service you received from our associates. Please be assured that we have discussed your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We're also sorry for the smoke smell you experienced in your accommodations. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We would like to regain your trust and hope yo... read more
Dirty By far the dirtiest hotel I have ever stayed in. When we complain about the sticky floor and smashed cigarette in the dresser, they gave us $10 off. When we discovered the rest they said they were transitioning to new housekeeping and they were sorry, but we'd have to take it up with Hotels.com. What???
Business response:
Niki, thank you for being our guest. We apologize for the cleanliness issues you faced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Room was not good condition and smelled, they didn’t change sheets.
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered in your accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The unit we stayed in had a filthy sticky floor. There were no cooking implements whatsoever in the kitchen-strange for an extended stay place. The bed was way too hard and very uncomfortable to sleep on. There was no built in fan in the bathroom which was odd too. The ‘breakfast’ was minimal and we had no coffee maker in the room. Would never stay in one of these again. Your picture, Expedia, is not accurate as to what the property looks like.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness issues you encountered and regret you found our beds uncomfortable. We wish we had the opportunity to resolve the issue while you were here as we would have done our best to make you comfortable. Moreover, we have shared your concerns with our housekeeping team to make sure we are consistent with our service delivery. Kindly note, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers... read more
The coffee maker wasn't working in the lobby for breakfast. We were offered a mini coffee maker for the room, but when we asked for coffee refills the front desk clerk didn't know where they were. Also, when checking in we switched rooms 3 times before settling on a semi clean room to stay in. I would not recommend staying at this property.
Business response:
Thank you for evaluating your stay at our hotel. We apologize for the service issues you encountered. Your concerns have been followed up with the appropriate team to make sure we are consistent in our service delivery. We appreciate your feedback and hope to have the opportunity to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.