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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here end of june wasn’t terrible but wasn’t great. Roach in the room which to be fair is common down south and it was only one. Walls thin could hear everyone around you. Had accidentally booked for june as well tried contacting expedia and the property for 2 weeks to resolve the issue and no one “could do anything”. Couldn’t get an actual person on the phone when contacting expedia. So out the money on a stay I never used.
Business response:
Dear Gabrielle, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We take your concerns seriously and are addressing the issues with our team. Regarding your booking concern, we regret the difficulty you encountered. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit. Sincerely,Hotel Management
Dirty, bed bugs, smells, they don’t clean the room and team is very rude
Business response:
Dear Alyaa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Room had cockroaches.
Business response:
Dear Michelle, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects from entering our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will return for a much-improved experience the next time y... read more
Not a luxurious stay The laundry room was at the front desk. That horrible smell filled the lobby. I had no hot water for a shower. Overall I would not stay here again but in all honesty it wasn’t bad if I wasn’t looking for luxury.
Business response:
Dear Frank, Thank you for choosing us. We apologize for not meeting all your expectations. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
No hot water on Friday morning, and no compensation. Very bad
Business response:
Dear Troy, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit ... read more
Booked on hotel.com the day of trip but got there and hotel was sold out! We could not find a room in the area because it was a holiday weekend.
Business response:
Dear Joni, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we h... read more
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Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.