This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Eric, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The first thing that hit me when I entered the room was the smell. It kind of smelled like cigarettes. Then, I immediately saw a cockroach fleeing behind the stove as soon as the light came on. I walk in and notice that all the furniture was on the verge of collapsing, or just chipped to the point where you can see the fibers in the wood material. Cleaning service only provided after checkout. Dirty toilet bowl. The elevator felt like it was literally going to collapse, so I had to resort to walking up the stairs (which I do... read more
Business response:
Thank you for your review. We are sorry for the trouble you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Moreover, we apologize for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Kindly note, our housekeeping services are... read more
Business response:
Nicholas, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Julia, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Seems everytime try get room I book in advance they tell us when get there that they have nothing available
Business response:
Crystal, thank you for booking with us once again. We are sorry for the inconvenience you had with your reservation. We are reviewing this from our end to ensure we handle such situations better going forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The service was really great but the room was awful. There were bugs, no cleaned bedding, and it smelled bad. Vending machines didn’t work and no breakfast even though it was advertised.
Business response:
Brandi, thank you for being our guest. Although you were impressed with our service on most levels, we are sorry for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We also regret our grab-and-go breakfast not being available during your visit due to the current circumstances. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope you will giv... read more
I ended up having to leave at 2 am because I was allergic to something in the room, I called the front desk to tell them as well as ask for a manager to call me. No one ever called. I wouldn’t stay here again
Business response:
Sam, we were disheartened to read your feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that we are reviewing your situation with our team to see what went wrong and take appropriate actions. We value you as our guest and regret the inconvenience caused. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Awful Stay!!! The tv didn't work. The water got shut off without warning. Our room had huge bugs crawling in a hole by the window. How can you offer a room at full price, knowing the majority of your ammenities are unavailable?! There was never anybody behind the desk. If you wanted something, you had to call the front desk a couple times to get anyones attention. I understand things are different now due to covid, however, there's no excuse for no tv and no warning about the water.
Business response:
Alison, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered during your stay. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is unacceptable, and we will address the concerns you outlined to take corrective actions. We value you as our guest and regret the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely... read more
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.