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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AC was broken But staff didn’t tell us then next day moved another room cockroach was on the floor.....
Business response:
Kanako, thank you for your review. We are sorry for the inconvenience you had due to the HVAC unit in your initial suite. We have asked our maintenance team to address the problem with it. We also apologize for the roaches you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I never stayed at hotel. I called to cancel 3 times the same day and next day. I was still charged for the room even though i never checked in. I would like a refund and someone to call me. 360-824-0455. Mrs. Harris
Business response:
Dear Mrs. Harris, thank you for reaching out with your cancelation-related concern. We regret to learn about your experience. Please allow us some time to look over your comments to see your reservation details, and we appreciate your patience in the meantime. Your feedback will assist us in our efforts to continually improve our service and guest experience. Sincerely, Hotel Management
This place is infested with roaches, and when I addressed the issue with the front desk they simply told me that there is nothing they can do about that.
Business response:
Thank you for being a guest at our hotel. We apologize for the cleanliness issue and that our associates did not action your complaint. We are very sorry and assure you to discuss this with our pest control and front office teams to ensure we deliver refreshing accommodation and excellent service. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Less than pleased. Our stay was not horrible but for the money we paid, we did not receive commensurate value. The pillows were very flat and uncomfortable and the sheets were scratchy. The air in the room was stale as well. The staff person that signed us in was nice and helpful.
Business response:
John, thank you for being our guest. We take pride in providing an exceptional stay for all our patrons, so we are sorry that you felt we did not merit the rate you paid. We are also sorry for your disappointment with the pillows and sheets. We will utilize your comments to enhance our guest experience. On a positive note, we are glad you liked one of our front office associates. We hope to provide you with a better experience on your next stay. Sincerely, Hotel Management
A Jungle Not a place to get comfort, quiet and peace. Lots barking dogs and loud kids.
Business response:
Rodger, thank you for selecting our hotel. We want every guest who stays with us to have a relaxing visit, but we are sorry for the disturbance you experienced. Please know our front desk associates are always available to help make you as comfortable as possible. We hope you will allow us to redeem ourselves. Sincerely, Hotel Management
Stayed in Room 321. Roach infestation. Adults and babies. Within 10 minutes of being in the room an adult was crawling around on my drink cup. When I told the desk clerk about it the next morning she told me I could have asked for an upgraded room. I didn’t know that the roaches knew to stay out of the nicer rooms.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hote... read more
Smelly Roach Motel First room smelled like pee and was not clean at all. Found two hairs in the bathroom upon walking in for the first time. Second room was nicer but was two full beds instead of the queen bed we wanted. Second room had a roach on the wall. Just awful.
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.