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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My sister and I both stayed there same time for a family event. We booked separately, 2 weeks apart. Different names and card but they charged my sister card for both rooms. Roaches in rooms. Won't stay again
Business response:
Dear Tijain, thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. Our goal is to provide exceptional service; therefore, we regret this was not your experience. Please get in touch with us at the front desk so we can assist you. We welcome another opportunity to show you this does not meet our high standards and hope to see you the next time you visit the area. Sincerely, Hotel Management
No pool and roaches disgusting
Business response:
Marie, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations and your disappointment with no pool. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope ... read more
I thought at extended stay the utensils and plates and cups would be in room. They don’t have anything in room. You have to ask and have ask for ice trays
Business response:
Marcia, thank you for being our guest and sharing your review. Please accept our apologies for not meeting your expectation, and regret the inconvenience you encountered. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management
buggs two bugs in the shower, one on the bed.
Business response:
Barry, thank you for posting a review of your stay. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
No breakfast service. Room was dirty and had bugs. People were selling and using drugs in the parking lot. Don’t stay here.
Business response:
Will, thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the concerns with your guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We appreciate you bringing your additional observations to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriat... read more
When we arrived there were posters of a gentleman who broke into the motel so that definitely didn’t make me as a mother with her 7 year old child feel safe. Then as we were eating dinner these bugs started coming out and onto our food which to find out they were cockroaches and they were everywhere. It was disgusting. They wanted us to switch rooms but I knew that wouldn’t do any good so we left and they refunded me my money back. Had I read the reviews before hand I wouldn’t have ever stayed.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Bad day Don’t seem very service friendly to third party reservations.
Business response:
Sean, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.