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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were people smoking inside the hotel in the hallways!
Business response:
Thank you for taking the time to tell us about your visit. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
This is our third time staying at this location within 2 months and unfortunately it just seems to worsen. The first time it wasn’t too bad. Second time it didn’t seem as clean and it’s one of those ‘Oh well. You get what you pay for.’ situations. The next morning we woke up to a very large cockroach in the bathroom. We are an extremely understanding couple and it does take a lot to
Business response:
Boura, thank you for reselecting us and being our guest once again. We apologize for being unable to deliver a stay that met your expectations and regret the inconvenience caused. We will share your comments with our housekeeping team to be more diligent. Thank you once again for sharing your feedback. Sincerely, Hotel Management
BED BUGS, ANTS, AND WATER BUGS DON'T STAY HERE!!!! I came to Jacksonville for a funeral and my family all decided to book at Extended Stay. Big mistake room had bed bugs, got offered another room cheaper than what i paid for...that room had ants. My brother room had ants, my sister room had water bugs. This was the most horrible, and disgusting hotel visit. Spoke with mamager to request a refund. She didn't offer any help.
Business response:
DaVetta, thank you for choosing to stay with us and for sharing your concerns. We apologize for the problems outlined and for the difficulties you and your family encountered with our accommodations. We have the best management practices of pest control procedures in place and they do service our hotel on a routine basis. We will address this with them to guarantee procedures are being followed to prevent any future issues, and the rooms assigned to you will be professionally inspected and treated as a precaution. We have al... read more
I had a friend come visit from another state. His first night in town I offered to book the room & he booked the rest of the stay. I turned in my key and continue to stay at the extended stay in another room. The following morning I was charged $282 on my Chime Bank card but was denied by my bank. The manager took it upon herself to then use my Marine Federal Card that was never used with this establishment. I assume she did this fraudulent transaction per my information on Hotels.com. This card is listed on that app only. I... read more
Business response:
Racheal, we are committed to providing our guests with a fulfilling stay; therefore, it is concerning for us to read your feedback. We appreciate you bringing these issues to our attention, and we will investigate your comments appropriately. We are very grateful for your feedback and your patience in these matters. Thank you for your time and consideration. Sincerely, Hotel Management
Had issues with the checkin process, and there was a fight in the room next door that required the police to come on scene.
Business response:
Alicia, thank you for sharing your review. We are sorry for the inconvenience caused upon arrival. Moreover, we regret the disturbance you experienced due to the neighboring guest. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
We stopped here after dropping our son off to Camp Lejune. The first room we were given seemed clean but when I cut the light on in the bathroom, there was a big water bug in the sink. I called the front desk and she told me to come get another room and she’d put in a Maintenence order. While at the front desk we were approached by another guest who had been moved twice since she checked in because of issues with her room. The front desk clerk didn’t even try to offer any incentive for the inconvenience and if the other hote... read more
Business response:
Thank you for being our guest and for taking the time to post a review. We apologize for the maintenance issues encountered and for the unpleasant experience you had. We will share your feedback with our engineering team and with our pest control provider to prevent such reoccurrences. We hope you will allow us to host you again and provide you with the experience you had expected from us. Sincerely, Hotel Management
Business response:
Shantel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.