This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms didnt look its best , and housekeeping not doing a good job in cleaning at all roaches in the room .it needs to be better service
Business response:
Robin, thank you for staying at our hotel. We are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future... read more
Room has a bit of a stagnant odor. Shower head desperately needs to be dipped in some CLR or something. Other than that, room was comfortable.
Business response:
Thank you for evaluating your recent stay with us. We are glad you had an overall good stay. It is nice to know you liked your suite but are sorry for the issues you mentioned. Your feedback will be shared with our team to ensure it is fixed. Thank you again for taking the time to tell us about your stay, and we hope to welcome you back soon. Sincerely, Hotel Management
Affordable, but understaffed. First room, AC was not working. Second room, pull out sofa bed was broken. Staff were late and no one was at check in desk for a good 20 minutes. Staff were nice, although obviously understaffed.
Business response:
Thank you for the feedback. Although you found us to be a fair value, we are sorry for the issues you encountered in both of your rooms. We have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead. We appreciate your feedback and hope to see you again in the future. Sincerely, Hotel Management
The hotel is old and dusty, not really clean in the room even though I saw housekeepers are working everyday. There's only 1 receptionist per shift, so when we need them, we'll have to wait. However, everybody is very friendly.
Business response:
Anne, thank you for reviewing your stay. We are pleased to know you liked our associates, but we are sorry for you were not aware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again, and we hope to welcome you back soon so that we can make your future visit a great one. Sincerely, Hotel Management
The particular suite that my family and I stayed in was extremely outdated. Things weren’t cleaned throughly and the tub/shower leaked badly. Overall, the property and location was nice but I won’t book there ever again.
Business response:
Thank you for taking the time to review your stay. We are pleased to know you liked our well-kept property and had a pleasant visit. However, we are sorry for the cleanliness and maintenance issue you encountered. Your feedback has been shared with the appropriate team so that we can improve our service going ahead. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Room smelled horrible The vacuum used to clean room was dirty I’m assuming. Otherwise just Ok!!
Business response:
Thank you for being our guest. Although from the rating it seems you had a pleasant stay, we are sorry for the odor issue you experienced in your room. Your feedback has been shared with the housekeeping team make sure this room receives a deep clean. Thanks again, and we hope to see you back in the future so that we can make it up to you. Sincerely, Hotel Management
Hotel is in a nice location. Front desk staff was friendly. Our room wasn't available so they moved us but tried to charge more for a smaller room. The room we moved to the bathtub was filthy, the pull out bed looked atrocious. The sink was leaky.
Business response:
Thank you for taking the time to review your stay. We are pleased to know you liked our location and that you appreciated our associates. However, we are sorry for the cleanliness and maintenance issue you encountered. We have shared your feedback with the appropriate team to review and rectify the problems. It was a pleasure accommodating you, and we hope to see you again for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 2,931 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.