Extended Stay America - Jacksonville - Deerwood Park

Business response:

Dear Guest, we are so pleased overall you enjoyed your stay and that you were pleasantly surprised. We do, however, apologize for the smoking by other guests. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you back soon for the perfect visit! Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed your room and that our location was perfect for your needs. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. On a positive note, we are glad to read you liked the service provided by Mya. We will share your compliments with her. We hope you and your family will consider a future stay as we would welcome the opportunity to regain your trust. Sin... read more

Business response:

Dear Jennifer, Thank you for choosing our hotel for your recent lodging needs.It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Thank you again for being our guest and sharing your feedback.Take care ... read more

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you liked our associates, but we are sorry we missed meeting some of your expectations. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope you will consider returning to our hotel on your next visit to this area so that we can make your nex... read more

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Lisa, thank you for choosing Extended Stay America. Although from the rating it seems you had a pleasant stay, we are sorry for the inconvenience caused at the time of check-in. We are reviewing this situation to see what went wrong so we can avoid this in the future. Thank you again, and we look forward to seeing you again soon. Sincerely, Hotel Management