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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and lacked basic necessities , but Mya did all she could to find everything our family needed!
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. On a positive note, we are glad to read you liked the service provided by Mya. We will share your compliments with her. We hope you and your family will consider a future stay as we would welcome the opportunity to regain your trust. Sin... read more
Disappointed People across the hall was smoking weed. Smell was coming thru the door. Shower walls was dirty and the bed sheets looks like they had been slept on and not changed. There were hair in the bed closet to the bathroom room
Business response:
Dear Jennifer, Thank you for choosing our hotel for your recent lodging needs.It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Thank you again for being our guest and sharing your feedback.Take care ... read more
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
The tub was brown. The sink didn’t have a knob. Didn’t supply enough towels and wash cloths for a 6 person room. The staff was very nice. Check in was fast and easy. Breakfast sucked
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked our associates, but we are sorry we missed meeting some of your expectations. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope you will consider returning to our hotel on your next visit to this area so that we can make your nex... read more
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Took a long time to be able to check into our room Took a long time to be able to check into our room… Had to wait three hours
Business response:
Lisa, thank you for choosing Extended Stay America. Although from the rating it seems you had a pleasant stay, we are sorry for the inconvenience caused at the time of check-in. We are reviewing this situation to see what went wrong so we can avoid this in the future. Thank you again, and we look forward to seeing you again soon. Sincerely, Hotel Management
It’s location was ok to what we wanted to do. The rooms did not offer the basic in room coffee pot. It did have plastic cups . The bathroom was not very clean the sink still had toothpaste on top, and walls still had splatter on them. The bed was comfortable and seemed clean but blankets were not warm. For a stay of one night it was ok.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our location and that you had a pleasant time with us. However, we are sorry for you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will visit us again so that we can make your next stay a great one. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Ive stayed many times with this fanchise. Always a great experience and this time i had the king studio. Never seen this floor plan but great tons of room. Only issue water in shower did not drain properly.
Business response:
Thank you for your recent return to Extended Stay America. It is wonderful to know we were able to provide you with another outstanding stay! We graciously appreciate your comments about your room. Your feedback regarding the shower will be shared our team so that corrective measure can be taken. It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 4.3 star rating with 1,565 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.