Extended Stay America - Jacksonville - Deerwood Park

Business response:

Luciana, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Armando, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

David, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Brittany, thank you for your review. We are sorry for your disappointment with some of our amenities not being available during your stay due to the current circumstances. Although we have updated information on our hotel's website, we regret you were not aware of it. We appreciate you being our guest and hope you will give us another chance in the future. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad to know you were pleased with one of our cordial front desk associates and that your time was us was a pleasant one. However, we are sorry for the trouble you had with the shower and the inconvenience this caused. Your comments have been shared with our maintenance team to make the necessary repairs immediately. We value your feedback and hope this isolated incident will not deter you from choosing to stay with us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Freddie, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointment you had with the overall condition of our property. Your comments will be shared with the appropriate individuals as we begin formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area. We hope you will make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Jason, thank you for your review. We apologize for the issues you experienced in your room. We have shared your concerns with the appropriate teams to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management