Extended Stay America - Jacksonville - Deerwood Park

Business response:

Chris, thank you for being loyal to our brand. We are pleased to know you had a pleasant time with us, but we are sorry you were disappointed with the value we offer. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you both will give us another opportunity so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Leland, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Carlette, thank you for posting a review. We are sorry for the issues you had in both of your rooms and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Nacherikia, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry as you were unaware of our kitchenware policy and regret the inconvenience it caused. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Meredith, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect feedback. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Erica, it was a pleasure having you as our guest at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you had a pleasant time with us. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Manuel, thank you for your terrific review of Extended Stay America. We’re thrilled to know that our staff went the extra mile to make you feel right at home. We work very hard to make sure all of our guests have the same great stay you did. On behalf of everyone here, we invite you to stay with us again the next time you visit Jacksonville. Sincerely, Hotel Management