Extended Stay America - Jacksonville - Deerwood Park

Business response:

Carnalito, thank you for taking the time to post your review of Extended Stay America. We are glad to know you were happy with your comfortable room and had a pleasant stay. I have also shared your concerns with my Food and beverage team as we plan any changes in the future. We hope to see you again whenever you are back here. Sincerely, Hotel Management 

Business response:

We are pleased to be of service to your parents and provide them our best. We are pleased they loved our offerings and had a comfortable time. Thank you for the review, and we hope to see them and you whenever traveling to this area. Sincerely, General Manager 

Business response:

Thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for the inconvenience you had while here. Your concerns in regard to bed will be shared with our management and team in an effort to improve our service and facilities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you w... read more

Business response:

Nancy, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. We are committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Thank you for sharing your candid evaluation. Although you were overall satisfied with your stay, I apologize for not living up to our commitment to clean, fresh accommodations while you were here. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager 

Business response:

We are glad we were able to accommodate you during the difficult time of the hurricane and you had an overall pleasant stay. However, we're sorry for the cleanliness issue you encountered. We will certainly address your concern to our housekeeping team to ensure the check of procedures. Also, please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this... read more

Business response:

Lisa, thank you for choosing our hotel. We are pleased you had an overall nice overnight stay. However, we apologize about the dog barking and the disturbance this caused. We would have been pleased if you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope to have the opportunity of welcoming you back soon at Extended Stay America. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you had a comfortable experience with us and that you liked our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager