This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsatisfied Extremely mediocre. Hotel was smelly and room was not clean. I would not recommend this location to anyone.
Business response:
Jordan, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
bad housecleaning i was giving a room that still had not been cleaned and dirty
Business response:
Shvonica, thank you for being our guest. We are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Not happy I would not recommend this property to anyone. Now I stayed at an extended stay in New York which was much better and they changed the linen everyday. They did not change the linens everyday here and when asked they told me if I want it done everyday it’s an $11 charge plus tax per day. The room had a foul odor to it.
Business response:
Paul, although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our housekeeping policy and apologize for the odor issue. Your feedback for the smell is shared with the housekeeping team to do a deep cleaning of your room. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Don’t stay here!! When we arrived we were told that our room that was prepaid was given away. After 20 minutes, we were given a room with no coffee pot, only 1 pillow, a non-functioning shower, and lamps with broken switches. The room was dirty and we were afraid to go without socks.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, on your next visit, we will try our best to allocate you a room which best meets your need. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
poor desk service,had to wait to check in and out,nobody at counter.
Business response:
Thank you for taking the time to share a review. We are sorry for the front desk service issue you encountered while you were here and truly regret the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you back in the future. Sincerely, Hotel Management
I showed up for my reservation that I made well in advance and was turned away. They told me they overbooked and threw a piece of paper at me and told me they were sending me to another location. She told me she wasn't sure why no one called me. When I got to the other property they told me the first location couldn't do that and they didn't have any rooms either. She was beyond rude and condescending and talked to me like I was an annoyance. We will never book with this hotel again.
Business response:
Thank you for reviewing our hotel. We apologize for the thank you for reviewing our hotel. We sincerely apologize for the mix-up with your reservation and for the discourteous behavior of one of our associates. Please be assured that we’re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give u... read more
Terrible The stay was not good at all! The rooms were very dirty, smoke odor and overall not kept up. We were told the rooms get cleaned every 7 days!
Business response:
Tawanna, thank you for reviewing your visit. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal ... read more
The room was dirty and smelled bad. It was not worth what we paid and i will never stay there again.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The hotel was a nice area and staff was very helpful on my room stay.
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know our location was ideal for you and that you were pleased with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.