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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again will I book this place Forget this place. Went to check in and they overbooked. Did do anything but hold the door open. Sure the night audit clerk was apologetic but they knew what they were doing to get the revenue even though my room was guaranteed late check in. Not a happy camper.
Business response:
Joe, thank you for being our guest. We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will choose you again so we can provide you with the great experience you deserve. Sincerely, Hotel Management
It’s location was ok to what we wanted to do. The rooms did not offer the basic in room coffee pot. It did have plastic cups . The bathroom was not very clean the sink still had toothpaste on top, and walls still had splatter on them. The bed was comfortable and seemed clean but blankets were not warm. For a stay of one night it was ok.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our location and that you had a pleasant time with us. However, we are sorry for you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will visit us again so that we can make your next stay a great one. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I didn’t like anything about the hotel. Customer service was horrible in every way! Very rude!!! Will never book with Extended Stay ever again!!!!!!!
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
We booked the room in Deer park and they over booked the hotel and sent us 6 miles to another extended stay. When we got to the room the bed sheets had not been changed and had crumbs on them, we had to change our own sheets. The bathroom faucet was corroded at the base and the towel rack was pulled from the wall and stuck under the sink cabinet. The whole place is in need of a rehab.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you this time and regret the inconvenience it caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Ive stayed many times with this fanchise. Always a great experience and this time i had the king studio. Never seen this floor plan but great tons of room. Only issue water in shower did not drain properly.
Business response:
Thank you for your recent return to Extended Stay America. It is wonderful to know we were able to provide you with another outstanding stay! We graciously appreciate your comments about your room. Your feedback regarding the shower will be shared our team so that corrective measure can be taken. It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management
Dog Friendly with a Slight Smell of Popcorn Hallways smelt of burnt popcorn. It would have been nice to have a couple of dishes to use in the room. Room was quiet. They were dog friendly, which was a big plus. Outside around the hotel was a bit litter strewn, but it might have just been the cleaners day off.
Business response:
John, thank you’re the feedback. We are glad to read had an overall pleasant visit and liked our pet-friendly feature. However, we regret the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.