Extended Stay America - Jacksonville - Deerwood Park

Business response:

Joel, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

William, we apologize for the smoke odor you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management 

Business response:

Kent, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

LaTonga, we appreciate you recommending us online. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Your compliments will be shared with the entire team including Mia for all of their hard work. Please visit Extended Stay America again when in the area. Sincerely, Hotel Management 

Business response:

Adrian, thank you for being our guest at Extended Stay America. It is a pleasure to know you had a relaxing stay in your room and that our ideal location close to many destinations was the highlight of your stay. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for providing feedback about your stay at our hotel. We are disappointed that you encountered service problems and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Mana... read more

Business response:

We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management