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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The room was dirty and lacked basic necessities , but Mya did all she could to find everything our family needed!
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. On a positive note, we are glad to read you liked the service provided by Mya. We will share your compliments with her. We hope you and your family will consider a future stay as we would welcome the opportunity to regain your trust. Sin... read more
Check in took longer than normal then we were given a room that had not been cleaned. There was no continental breakfast other than coffee and breakfast bars.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Disappointed People across the hall was smoking weed. Smell was coming thru the door. Shower walls was dirty and the bed sheets looks like they had been slept on and not changed. There were hair in the bed closet to the bathroom room
Business response:
Dear Jennifer, Thank you for choosing our hotel for your recent lodging needs.It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Thank you again for being our guest and sharing your feedback.Take care ... read more
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
The tub was brown. The sink didn’t have a knob. Didn’t supply enough towels and wash cloths for a 6 person room. The staff was very nice. Check in was fast and easy. Breakfast sucked
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked our associates, but we are sorry we missed meeting some of your expectations. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope you will consider returning to our hotel on your next visit to this area so that we can make your nex... read more
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Took a long time to be able to check into our room Took a long time to be able to check into our room… Had to wait three hours
Business response:
Lisa, thank you for choosing Extended Stay America. Although from the rating it seems you had a pleasant stay, we are sorry for the inconvenience caused at the time of check-in. We are reviewing this situation to see what went wrong so we can avoid this in the future. Thank you again, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.