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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down, gross, broken and smelled. Crime in and around hotel.
Business response:
Dear Francis, Thank you for your feedback. We apologize for any inconvenience caused during your stay. We are committed to addressing the issues you've mentioned promptly and thoroughly. Ensuring a safe and comfortable environment for our guests is our top priority, and we take all feedback seriously. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future. Sincerely,Hotel Management
Floor is disgusting, hallways smell awful, tub doesn’t drain. Front office said “we will make note but room is clean.” My daughter’s feet turned BLACK from walking for 2 minutes in the room.
Business response:
Dear Autumn, Thank you for sharing your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not reflective of our standards, and we are taking immediate action to address these concerns. Your feedback is valuable, and we are committed to ensuring a more comfortable and enjoyable stay in your future visit.Sincerely,Hotel Management
The sheets had not been changed. Found dried blooded on the sheets. They say they offer continental breakfast and they had coffee and instant oatmeal. No cereal no juices no fruit... nothing!! Came on vacation to relax by the pool and it was closed. Worse place I’ve ever stay..
Business response:
Dear Samantha, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness issues with the sheets and the limited breakfast options during your stay. We understand your disappointment regarding the pool closure. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to exceed your expectations in the future. Sincerely,Hotel Management
The property was disgusting. The hallways smelled like pee and dirt. The room was barely cleaned (meaning beds made only). Counters were dirty and not even wiped down. The bathroom wasn't cleaned and had feces all over the inside. Terrible place. The only good thing I can say is that the front desk ladies were nice.
Business response:
Dear Christina, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect the standards we uphold. We are addressing these concerns with our housekeeping team immediately to ensure a thorough and satisfactory cleaning process. Your feedback is invaluable, and we appreciate your recognition of our front desk staff. We appreciate your understanding and hope to provide a smoother experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 2,931 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.