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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not sanatary Light bulbs in cealing missing, not very clean, curtains and windows filthy!
Business response:
Truman, thank you for taking the time to review your stay. Although from the rating it seems you had a pleasant stay, we are sorry for the cleanliness and maintenance issues you encountered in your room. Your feedback has been shared with the appropriate department involved. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Never stay again Room was half cleaned, bathtub and sink did not drain properly, no hot water.
Business response:
Thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you encountered in your room and regret the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Disappointed The room was dirty the tub was dirty there were no fresh linens and no towels. The employee on the clock was definitely overwhelmed but did a GREAT job attending to the lack of towels and linens in the room. The cleanliness of the room was not there I wouldn’t return.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Ramon, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Run! Filthy. I mean the maid is there and smears a dirty rag around daily and folds some towels up nicely but mold in AC unit. Pool covered in algae. for $200a night!? Ok for one night if you catch a deal but believe the reviews
Business response:
Ashley, thank you for feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will consider a future stay as we would welcome the opportunity to regain your ... read more
Business response:
Andrew, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
room was clean and sufficient. Room color ugly. Breakfast was pitiful. Will not return
Business response:
Thank you for sharing your comments. We are sorry you were unhappy with your accommodations and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
For the price, it was great. After reading the reviews I was a little worried. The breakfast is grab and go, so it’s very minimal but still good. The beds were not very comfortable and I couldn’t wait to get back to my own bed. The pillows were nice though. There was one elevator that smelled like pot and although there is a no smoking policy you can tell people still smoke there. Overall we enjoyed our stay. The staff was very friendly and accommodating.
Business response:
Dear Guest, we are so pleased overall you enjoyed your stay and that you were pleasantly surprised. We do, however, apologize for the smoking by other guests. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you back soon for the perfect visit! Sincerely, Hotel Management
Excellent location for what I was in need. Near everything and easy access! The room was perfect!
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed your room and that our location was perfect for your needs. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.