Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

Dear Guest, Thank you for sharing your feedback with us. We apologize that the room did not meet your expectations in comfort and cleanliness, and we regret any inconvenience this caused during your stay. Your observations have been noted to help improve both the care and condition of our accommodations for future guests. We appreciate you taking the time to provide your comments and hope you will allow us another opportunity to welcome you back for a stay that reflects a higher level of comfort and attention to detail. Sinc... read more

Business response:

Dear Guest, Thank you for sharing such an uplifting review regarding your time with us at Extended Stay America. We’re absolutely delighted to hear your kind words recognizing the efforts of our team. It’s always rewarding to hear when our team members make such a great impression, and we’ll be sure to share your kind words with them for their superb work. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Dear Johnny, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re thrilled to hear you enjoyed your stay and appreciated both the cleanliness of our rooms and the friendliness of our team. Providing a welcoming and well-kept environment is always our top priority, and it’s wonderful to know that these efforts made your visit pleasant. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Johnny, Thank you for sharing a review of Extended Stay America! We’re delighted to hear that our team made you feel welcome and that you had a restful stay. It was lovely hosting you. We look forward to having you visit us again soon for another pleasant experience. Sincerely, Hotel Management