Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

Thank you for taking the time to review your stay. We apologize for the cleanliness issues you experienced in your room and for not meeting some of your expectations. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts moving forward. We will also share your feedback with our Brand Leaders so they can use it while planning the new breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel M... read more

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Bill, thank you for the nice review of the Extended Stay America. We are delighted to know you had an amazing stay and that we were able to meet your expectations at a great price. We appreciate you recognizing the efforts of our staff and hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Ashlee, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Karen, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Jess, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mike, thank you for posting a review of your stay with us. We’re sorry we missed meeting your expectations with our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope you will consider giving us a second chance the next time you are in Jacksonville. Sincerely, Hotel Management