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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lisa, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
I really liked that the room had a full size fridge, kitchen sink and a microwave. Plus, nise size closet with ironing board/iron. What I didn’t like was the bed. Now, really, no reason, I know it’s a budget hotel and with great low rates, but there is no reason not to put just a slightly more comfortable mattress. They used to be a luxary 10-15 years ago, but now days that’s not the cass. So, bed sucked. And also a big big deal was....no hot water in the shower! With couple of things upgraded (like one thing;the bed) and sl... read more
Business response:
Thank you for choosing at Extended Stay America. We are glad to know you were impressed with your apartment-style accommodations and that you enjoyed our hotel amenities. However, we are sorry for the discomfort you had with the mattress. We appreciate your feedback and will share it with the appropriate team. Thank you again for the recommendation. We look forward to your next visit. Sincerely, Hotel Management
Business response:
Tiffany, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Nacherikia, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
5 stars ⭐️ Wonderful , staff was super friendly!
Business response:
Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to this area. Sincerely, Hotel Management
Business response:
Theresa, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Not A Pleasant Stay The stay was not very comfortable. Our first room had problems with the toilet (it was literally moving/wasn't sealed to the floor). The second room had a musty smell. There was hair was in the bath tub and dirty spots along the wall of the bath tub. The water didnt get hot it was only warm/cold. Found hair under the covers. The remote was missing and the telephone didnt work. I had to spray everything down with Lysol before we touched anything.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and remind them of their responsibilities of providing well-appointed accommodations to our guests. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.