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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Butler Blvd. is located at 6961 Lenoir Ave E, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Jess, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The General Manager I believe her name is Doniela and Associates were very accomadting and friendly. One of the cleanest properties Ive stayed at.
Business response:
Jessica, thank you for choosing Extended Stay America and for taking the time to write a review about your wonderful experience. It was a pleasure to read that Doniela and her team provided you a great service and made your stay special. We will acknowledge their efforts. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management
It was comfortable and convenient, close to restaurants and the beach. Easy arrival and departure.
Business response:
Richard, we appreciate you for taking time to post your review of Extended Stay America. It feels great to know you had a relaxing stay in your well-appointed room and that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Needs works on details At first I went to another Extended Stay on the same road. This one was for welcoming than the one I stayed at. When we walked in tbe door, there was no one at the desk & 3 other people waiting to check in.One of the guys called central res.to get help to locate the front desk clerk. When she came out, when she got to me, she was rather rude. Went to room which was nice & shat we booked. The doir didn't close completely, so you had to push it shut. The maid service didnt leave any shampoo so I went dow... read more
Business response:
April, thank you for the specific feedback about your stay. Although we’re glad to know you liked your room and overall had a nice experience, we’re sorry that our front desk staff was not as inviting as they should have been and that they didn’t explain you our hotel policy. Please know being an extended stay property our suites are designed for guests staying multiple nights desiring home-like living, and these guests often bring their own bath amenities such as hairdryers and toiletries. However, these items are available... read more
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
There was no telephone in room. No coffee pot. Kitchen was not equipped with anything. No shampoo in bathroom. No tv guide
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Free Breakfast! Not really... This hotel advertises "Free Breakfast" and "Grab and Go Breakfast." I do not consider a basket full of mini-muffins each in its own wrapping a breakfast. I suppose you can grab one and go, but when compared to other hotels who have "grab and go" breakfasts that are usually egg sandwiches with some meat on them, this one is really silly. While I don't expect hotels with kitchens in the rooms to have breakfast, I chose this one because I knew I wouldn't have time to cook and wanted some kind of br... read more
Business response:
Harry, thank you for choosing to stay with us at Extended Stay America. We’re sorry our grab-and-go breakfast was not to your liking. Please be assured that we will share your feedback with our Brand Leaders so they can use it while planning any changes to our breakfast offerings. We hope this issue will not overshadow your otherwise positive experience. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Ok for a day There was a thunderstorm so TV reception and internet was not available for the duration of our stay. The "free" breakfast means coffee is available with little wrapped muffins or cereal bars. I would not consider this a breakfast. Staff were friendly and the hotel was clean. The front of the air conditioner fell off all by itself. When I reported it to the desk, they told me they knew about it but had not fixed it yet.
Business response:
Gina, thank you for choosing to stay with us. We’re glad to know you liked the service provided by our staff and our well-maintained property. However, we apologize for the inconvenience you had while you were here. We have discussed your observations with our maintenance team and has asked them to fix the problem with the A/C promptly. We’re also sorry for not meeting your expectations with our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders so that they can use it while impl... read more
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 4.3 star rating with 1,258 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.