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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nacherikia, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
5 stars ⭐️ Wonderful , staff was super friendly!
Business response:
Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to this area. Sincerely, Hotel Management
Business response:
Theresa, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Staff was friendly and helpful. The room was clean. Some maintenance items require attention. Had to move rooms because a window would not close then when moved to a new room the TV remote did not work.
Business response:
Tenaj, thank you for sharing your feedback online. Although you liked certain aspects of your stay, we apologize for the maintenance issues you had experienced when staying here. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Good motel. clean room. carpet and bed seemed relatively new. building attractive. price excellent.
Business response:
Thank you for staying at Extended Stay America. We are happy to know you were impressed with your well-appointed room and that you found us to be a good value. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Not A Pleasant Stay The stay was not very comfortable. Our first room had problems with the toilet (it was literally moving/wasn't sealed to the floor). The second room had a musty smell. There was hair was in the bath tub and dirty spots along the wall of the bath tub. The water didnt get hot it was only warm/cold. Found hair under the covers. The remote was missing and the telephone didnt work. I had to spray everything down with Lysol before we touched anything.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and remind them of their responsibilities of providing well-appointed accommodations to our guests. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Won’t return to any extended stay America ever This hotel is mediocre. The staff is very friendly and hospitable. My main problem was beyond the staff’s control. I had tiny ants constantly crawling out of the sink and thus all over the counter. The blanket was too thin so it was cold even with the ac on at 74 degrees. I ended up using a towel as an extra blanket. I couldn’t turn the ac higher because the room began to smell so not sure if that’s the carpet. I was also worried about safety and security at this hotel. There wa... read more
Business response:
We sincerely apologize for the issues you had in your room when you were here and that you felt unsafe while you were here. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. It is never our intention to disappoint you in any way, and we hope you will give us a ... read more
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.