Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

Mike, thank you for posting a review of your stay with us. We’re sorry we missed meeting your expectations with our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope you will consider giving us a second chance the next time you are in Jacksonville. Sincerely, Hotel Management 

Business response:

Karen, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Jess, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jessica, thank you for choosing Extended Stay America and for taking the time to write a review about your wonderful experience. It was a pleasure to read that Doniela and her team provided you a great service and made your stay special. We will acknowledge their efforts. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Richard, we appreciate you for taking time to post your review of Extended Stay America. It feels great to know you had a relaxing stay in your well-appointed room and that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

April, thank you for the specific feedback about your stay. Although we’re glad to know you liked your room and overall had a nice experience, we’re sorry that our front desk staff was not as inviting as they should have been and that they didn’t explain you our hotel policy. Please know being an extended stay property our suites are designed for guests staying multiple nights desiring home-like living, and these guests often bring their own bath amenities such as hairdryers and toiletries. However, these items are available... read more

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more