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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too many guests hanging around property drinking The hotel front desk agents were absolutely amazing. The hotel property had a lot of people hanging out and drinking near the side entrance which made it quite uncomfortable for my family and I. The room was okay except for the fridge which was rusted all throughout the inside.
Business response:
Shunika, thank you for being our guest at Extended Stay America. We’re delighted to know you and your family had a pleasant stay with us. Please be assured that the maintenance team is inspecting and rectifying the fridge immediately. We appreciate your feedback look forward to welcoming you all again soon. Sincerely, Hotel Management
Disappointed Had to come to Jacksonville to take care of some business. It was only a one night stay but to tell the truth I wouldn't stay at this Extended Stay anymore.
Business response:
George, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Room cleanliness is an issue. Dark bathroom, burned out bulbs, sticky floor... Plaster damaged... Just tired and dingy
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
It was location that brought me here. The staff was very nice and very fast however the outside conditions from the trash being in front of the doors to the hallways being very hot in the rooms seem to be hotter even with the air conditioner on. Sketchy people outside the entire time that I walked in and out the hotel but for an overnight stay it was decent it could use a great bit of updating and a nicer smell
Business response:
Dee, thank you for staying with us. We are glad to read you liked our convenient location and courteous service. That being said, we are sorry for the issues you had while here. We have shared your feedback with the concerned team to take corrective actions. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Friendly & Helpful Staff This was our first time to stay in a Extended Stay America. We had the best treatment from the staff. The rooms were great! We will most certainly being staying with you guys in the future. Thank you for a wonderful & stress free experience.
Business response:
Rita, thank you for being our guest. It is a pleasure knowing you were pleased with the wonderful service offered by our staff and that you had a fantastic stay. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management
No pool and the hand soap was crap. I asked for extra towels but never got them. Otherwise, no real complaints
Business response:
Jennifer, thank you for your review. We are sorry for the issues you experienced and have shared the same with the appropriate team to be more diligent going ahead. We hope the rest of your stay was a comfortable one and that you will choose us again in the future. Sincerely, Hotel Management
It was nice and quiet even though the hotel was completely booked.
Business response:
Thank you for reviewing your nice experience with Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.