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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-in was easy. Facilities were clean and quiet.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are glad to hear that your arrival went smoothly and that you found the environment to be calm and well-kept. Your feedback is truly appreciated, as it helps us understand what’s working well and where we can continue to grow. We hope to welcome you again soon and provide an even more enjoyable and comfortable visit.Sincerely,Hotel Management
Amazing hospitality, great venue, affordable. Friendly and helpful staff. Fantastic location right in the Riverwalk area! You can't go wrong with this gem!
Business response:
Dear Guest,Thank you so much for your kind words! We are thrilled that our hospitality, location, and staff made your stay memorable. It is wonderful to know you enjoyed the Riverwalk area and found our venue affordable. We appreciate your feedback and hope to welcome you back soon for another great experience at Extended Stay America!Sincerely,Hotel Management
The internet service was horrible. Even if they want the guests to purchase the service, they should be able to provide the basic internet service. I ended up using my hot spot
The key cards didn't work most of the time, the room was clean but had a dingy feel, the floor creaked audibly when walking, even turning the light on and off turned into a chore. The front desk guy was helpful and the location is pretty good (albeit with limited transportation options), but the facility as a whole could stand to be refurbed — significantly
Business response:
Dear Guest,Thank you for sharing your feedback. We're glad to hear that our staff was helpful and that the location met your needs. We apologize for the inconvenience you encountered with the room and key cards. Your comments regarding the overall condition of the facility are valuable, and we will take them into consideration as we work to enhance the guest experience. We hope to welcome you again and provide a more pleasant stay in the future.Sincerely,Hotel Management
Condition of room not good. Dresser drawers don't stay closed. Drip in kitchen faucet and leaks near bathroom faucet, countertop has chip as well as a few other things. Not updated and need of repairs. Friendly and helpful staff checking in. Easy walk to Riverwalk. Parking for one night included.
Business response:
Dear Sharon, Thank you for sharing your experience. We are glad you found the staff welcoming and the location convenient. Your feedback about the room’s condition is truly appreciated, and we will address these concerns to enhance future stays. We hope to welcome you back to Extended Stay America for a more comfortable visit. Sincerely, Hotel Management
Location
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,716 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.