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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay, very clean. Great location. Everyone was very friendly.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your wonderful feedback. We’re delighted to hear that our team made you feel genuinely welcomed throughout your stay. It’s also great to know that you found our accommodation clean and the location convenient. Your kind words about our team will be shared with them, and we look forward to the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management
Room had a not so good smell, little creatures in room. Lucky I only slept for few hours while staying there. Parking fee to my surprise for a hotel of that sort.
Business response:
Dear Guest, Thank you for taking the time to share your review with us. We’re sorry to hear about the condition and the inconvenience you experienced with your room. Our goal is always for the comfort and satisfaction of our guests, and we apologize that we did not meet your expectations. Moreover, we regret your disappointment with the parking fee as well. Your comments have been shared with the appropriate teams to help us address these concerns and make necessary improvements. We truly appreciate your feedback and hope to... read more
Clean and comfy
Clean, nice staff
Business response:
Dear Guest, Thank you for taking the time to let us know how much you enjoyed your time at our hotel. Knowing that you found everything clean and that your overall stay was perfect means a great deal to us. It’s always rewarding to hear when our staff make such a great impression, and we’ll be sure to share your kind words with them for their superb work. We’re grateful for your kind words and look forward to the pleasure of welcoming you back to Extended Stay America for another outstanding visit. Sincerely, Hotel Managemen... read more
This is an older hotel that needs to be modernized and has no services or pool, but the rooms are clean and for the price it was fine for one night.
Staff was courteous. The hotel itself needs som updating, like massive updating.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad to hear that our team provided courteous service during your stay. We also appreciate your comments regarding the need for property updates, and we have shared your observations with our leadership team as part of ongoing efforts to enhance guest comfort. While we understand improvements take time, please know we remain committed to providing a welcoming environment. We hope you will give us another opportunity to provide you with a signific... read more
The rooms need updating. And the front "door bell" doesn't work when trying to get into the hotel after hours
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize that the rooms did not fully meet your expectations and appreciate your comments on areas in need of updating. We also regret the inconvenience caused by the front doorbell not functioning after hours and have shared this with our maintenance team to ensure it is addressed promptly. Your feedback is invaluable in helping us improve both the comfort of our rooms and the overall guest experience. We hope you will allow us another opportunity to provide a sta... read more
Yes
Business response:
Dear Guest, Thank you for being our guest and taking the time to share your review with us. We’re glad your stay was acceptable, but our goal is to make every visit exceptional. We apologize if we fell short in any way during your time with us. Your feedback is appreciated, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management
Front desk lady was super nice and check in was easy!
Business response:
Dear Guest, Thank you for staying with us at Extended Stay America and for the great rating. Our team always enjoys making guests feel right at home from the moment they walk in, and it is a pleasure to know that your arrival experience started on a positive note. We appreciate your feedback and look forward to welcoming you again soon for another pleasant visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,886 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.