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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice, clean room. Kitchen was fine, not pots or cooking stuff but I didn't know we would have a kitchen. Staff was friendly and personable. Parking was fine, $10 per night, would have liked it to be free.
Business response:
Dear Guest, A clean room and a welcoming team are wonderful to hear. We’re glad you enjoyed your stay and found the space convenient. At Extended Stay America, we aim to provide a friendly and easy experience for all our guests. We appreciate your feedback regarding in-room items and parking, and will keep it in mind as we continue to improve. We hope to welcome you back again soon! Sincerely, Hotel Management
The hotel was being remodeled so to leave a fair review I can only review my stay. Our room was remodeled so they said. The TV did not work our entire stay and nobody fixed it. My husband asked a couple of times. There was no hair dryer. The bathroom sink was very slow in the water going down. Our room was not cleaned ir bed made while we were there. The location was great to the highway and to downtown and the staff was very nice and helpful. It had a kitchenette with a full refridgerator and stove top and microwave. They w... read more
Business response:
Dear Guest, We regret that several aspects of your stay did not meet expectations, particularly the issues with in-room features and the lack of timely resolution during your visit. We understand how this would impact your overall comfort and experience. For your convenience, items such as a hair dryer are available upon request at the front desk. We are grateful you found the location and team interactions positive, and your feedback will be shared with the appropriate teams to support improvements moving forward. We hope t... read more
The hotel is presumably undergoing renovations and improvements. That's good news -- it needs it. Our room was clean, but in disrepair, with broken drawers, unattached molding around the 'kitchenette', burners that did not work. It's in a dicey (yet nice, with the adjacent riverwalk) part of town, hence, locked outside doors that require a key card. Staff was friendly & knowledgable, with the security deposit ($100) returned in the advised 'few days'. All in all, OK.
Business response:
Dear Guest, Thank you for sharing your thoughtful feedback. We are pleased to know you appreciated the cleanliness and the surrounding area. At the same time, we regret that certain aspects of your accommodation showed signs of wear and did not function as expected. Your observations are valuable and have been shared with our team as we continue making improvements to enhance the overall experience. We are also glad the deposit process was handled as communicated. We appreciate your balanced perspective and hope to provide a... read more
We stayed in a freshly remodeled room on the 3rd floor. Close to riverwalk.
I did not have a pet. The kitchen did not have any supplies to cook. The hotel itself downgraded our room. I still have file a claim. I was not given an updated receipt for proof. It could not be printed.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely regret the confusion and inconvenience you experienced during your stay. Issues related to room assignment and documentation are taken very seriously, and we understand how frustrating this must have been. Please note that kitchen supplies are available upon request at the front desk. We are glad to learn that you had an overall pleasant experience. However, we particularly regret any delay you experienced in receiving your invoice. We appreciate your feedback and... read more
It did have a kitchen that could have been utilized if there was flatware, utensils, drink ware and cookware. The A/C was great, keep the room at a nice 65 degrees. It was very nice but was dated, overall a good place to stay.
Business response:
Dear Guest, A nice, cool room can really make a stay more comfortable. We’re glad the temperature was just right for you! It’s great to hear you found the space pleasant overall. We also appreciate your feedback about the in-room kitchen items, as it helps us improve the experience. Everyone at Extended Stay America values your input and hopes to welcome you back for an even better visit in the future. Sincerely, Hotel Management
The fridge in my room was stained like it had not been cleaned well or for a long time. The bathroom vent was very dusty and very loud. The hallway smelled like cigarette smoke. The walls were thin as well. I heard the neighbors' whole conversation the night I stood there.
Business response:
Dear Guest, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh, and well-maintained accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping and the maintenance department to ensure this does not happen again. Additionally, we apologize for the disturbances from other guests during your stay. We are sorry that their lack of consideration had a negative impact on your achieving a good night's sleep. It... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,135 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.