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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was close to my venue, I didn’t like that the front desk staff wasn’t there at night or early in the morning to check up.
Business response:
Dear Myranda, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. On the other hand, it is nice to know you enjoyed your overall time with us and found our location close to the venue you had to visit. Please return for another seamless experience at Extended Stay America.Sincerely,Hotel Management
Good and Other We had a nice check in experience and the bed was clean! We were only there for 1 night as we were going to a concert downtown. Now for the other: The dressers in our room were old and chipped. The tv was also very low. The bathroom door had been smashed up against the wall that there was a hole. You had to order a coffee machine separately (which cost), along with all other housewares, which was not convenient. The vanity was really small, didn't hold all of our toiletries. The also charged for parking. You c... read more
Remote
Business response:
Dear Charles, Thank you for your recent stay with us. We appreciate you taking the time to share your rating. Our sincere apologies for not meeting all of your expectations, as we strive to ensure an exceptional visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management
Last minute late night check-in in the staff were wonderful
Business response:
Dear Trish, Thank you for your kind words. We're delighted to hear that our staff provided excellent service during your late-night check-in. It's always our goal to ensure guests feel welcome and well taken care of, no matter the time of arrival. We appreciate your feedback and look forward to welcoming you again in the future.Sincerely,Hotel Management
Front desk staff (A…?) and Misty were awesome.
Business response:
Dear Johnny, We genuinely appreciate your positive feedback and are delighted to know about your exceptional experience with our front desk staff. Providing outstanding service and maintaining a safe environment for all our guests are our top priorities. We will be sure to pass on your kind words to the team, which continuously strives to create a welcoming atmosphere. Your recognition motivates us to uphold our standards of excellence. We look forward to welcoming you back at Extended Stay America for another enjoyable stay... read more
The river
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,640 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.