Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad to hear that our team provided courteous service during your stay. We also appreciate your comments regarding the need for property updates, and we have shared your observations with our leadership team as part of ongoing efforts to enhance guest comfort. While we understand improvements take time, please know we remain committed to providing a welcoming environment. We hope you will give us another opportunity to provide you with a signific... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We apologize that the rooms did not fully meet your expectations and appreciate your comments on areas in need of updating. We also regret the inconvenience caused by the front doorbell not functioning after hours and have shared this with our maintenance team to ensure it is addressed promptly. Your feedback is invaluable in helping us improve both the comfort of our rooms and the overall guest experience. We hope you will allow us another opportunity to provide a sta... read more

Business response:

Dear Guest, Thank you for being our guest and taking the time to share your review with us. We’re glad your stay was acceptable, but our goal is to make every visit exceptional. We apologize if we fell short in any way during your time with us. Your feedback is appreciated, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us at Extended Stay America and for the great rating. Our team always enjoys making guests feel right at home from the moment they walk in, and it is a pleasure to know that your arrival experience started on a positive note. We appreciate your feedback and look forward to welcoming you again soon for another pleasant visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re glad to know our breakfast options offered a convenient start to your morning, especially before downtown restaurants opened. It’s terrific that our offerings met your needs during those early hours, and we appreciate your thoughtful observation about nearby dining spots. We’re always exploring ways to enhance our grab-and-go breakfast to deliver even greater guest satisfaction, and your input helps our efforts. We look forward to wel... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We understand how disappointing it must have been to find your room below expectations, and we sincerely regret any inconvenience this caused. Our main goal is to provide a welcoming and comfortable environment for all our guests, and your comments have been shared with our housekeeping team to help ensure that room cleanliness meets the high standards we strive to maintain. We appreciate you bringing this to our attention and hope you will consider giving us another o... read more

Business response:

Dear Bryan, Thank you for choosing to stay with Extended Stay America and taking the time to share your review. We’re pleased to hear you found your stay enjoyable and appreciated having essential cookware provided in your room. However, we regret that the kitchen setup did not feel fully equipped for your needs. Your comments will be reviewed with our team as we look into expanding the range of in-room amenities to enhance guest convenience and comfort. We hope to have the opportunity to welcome you back for an even more sa... read more