Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re glad to know our breakfast options offered a convenient start to your morning, especially before downtown restaurants opened. It’s terrific that our offerings met your needs during those early hours, and we appreciate your thoughtful observation about nearby dining spots. We’re always exploring ways to enhance our grab-and-go breakfast to deliver even greater guest satisfaction, and your input helps our efforts. We look forward to wel... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We understand how disappointing it must have been to find your room below expectations, and we sincerely regret any inconvenience this caused. Our main goal is to provide a welcoming and comfortable environment for all our guests, and your comments have been shared with our housekeeping team to help ensure that room cleanliness meets the high standards we strive to maintain. We appreciate you bringing this to our attention and hope you will consider giving us another o... read more

Business response:

Dear Bryan, Thank you for choosing to stay with Extended Stay America and taking the time to share your review. We’re pleased to hear you found your stay enjoyable and appreciated having essential cookware provided in your room. However, we regret that the kitchen setup did not feel fully equipped for your needs. Your comments will be reviewed with our team as we look into expanding the range of in-room amenities to enhance guest convenience and comfort. We hope to have the opportunity to welcome you back for an even more sa... read more

Business response:

Dear Tim, Thank you for sharing your feedback with us. We’re glad your overall experience was satisfactory, though we regret the inconvenience caused by the malfunctioning TV remote and lighting issue. Please accept our apologies for the oversight, as this is not the level of comfort we strive to provide. Your comments have been noted to ensure these maintenance concerns are promptly addressed. We hope to have the opportunity to deliver a smoother and more enjoyable stay next time. Sincerely, Hotel Management 

Business response:

Dear Nilda, Thank you for choosing to stay with us and posting your review. We’re delighted to know you had an overall great experience and truly appreciate you taking the time to share it. It’s always rewarding to hear when our guests leave satisfied. We look forward to welcoming you back to Extended Stay America for another pleasant and comfortable visit soon. Sincerely, Hotel Management 

Business response:

Dear Alain, Thank you for taking the time to share your feedback with us. We’re glad to know our team made a positive impression and that you found value in your stay. We regret, however, that noise from neighboring rooms impacted your comfort. Your comments have been noted, and we’ll explore ways to enhance the sound insulation of our rooms where possible. We appreciate your understanding and hope to provide a more restful experience in the future. Sincerely, Hotel Management