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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioning work great There was no coffee maker
Ac worked perfectly
Business response:
Dear Guest, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled that we were successful in doing so during your stay. Your comments will be shared with our team. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Good
The room was okay at best. Staff was courteous. Ice machine SHOULD be available! Ashtrays should be available outside so butts aren't all over! The best part of this place was LOCATION!!!
Business response:
Dear Guest, Thank you for sharing your insights about your recent stay. We are pleased to see that our team provided courteous service and that the location met your needs so well. At the same time, we apologize for the issues regarding our amenities and outdoor conveniences, and we appreciate your suggestions as they help us identify areas for improvement. Ensuring that guests make the most out of their visit is important to us, and your comments will be reviewed internally. Thank you again for your feedback. We hope to hav... read more
Customer service for Expedia was excellent and made my experience easy and enjoyable.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to hear that your experience felt easy and enjoyable, and we truly appreciate your recognition of the excellent support you received. We value your positive remarks and hope to have the pleasure of welcoming you back for another smooth and comfortable visit in the future. Sincerely, Hotel Management
Was not told there would be $50 charge for parking until I was checking in. Nice kitchenette but had no utensils or drinks are, napkins or even a coffee maker. The staff was nice and room was clean. However there was some loud people for about an hour around 11 that the staff did not quiet down. Decent place for the money but not the extra parking cost.
Business response:
Dear Guest, Thank you for taking the time to offer this feedback. We’re glad to hear that our team made you feel welcome and that the space you received met your expectations for cleanliness. At the same time, we’re sorry that unexpected fees and the lack of in-room essentials affected the overall value of your visit. We also regret that the disturbance you encountered later in the evening was not resolved more promptly. Your comments are being reviewed so we can strengthen both communication and comfort for future stays. We... read more
Yes
Great place to stay, very clean. Great location. Everyone was very friendly.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your wonderful feedback. We’re delighted to hear that our team made you feel genuinely welcomed throughout your stay. It’s also great to know that you found our accommodation clean and the location convenient. Your kind words about our team will be shared with them, and we look forward to the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,982 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.