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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It took 30 to 45 min once i got there to check in website didn't say i had to pay for parking was charged $8 for one night but on their actual site it says $6 so yea i haven't received my $100 back to my card yet i didn't damage anything
Business response:
Dear Randesha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I gave this hotel a 4 because it really is not bad. We have never stayed at Extended Stay so we didn't know what to expect. The check in was slow because the clerk was brand new and there was a concert in town. The hotel is old and a bit run down but the rooms were clean and the bed was comfortable. The hotel sits perfectly for interstate access; easy in and out. It also sits perfectly next to some nice restaurants like Ruth Chris and BBs. Most importantly, we felt very safe!
Lots of homeless. Some displaced people staying there which is great except the lobby smelled like weed. And there was a great deal of arguing on Saturday afternoon and on Sunday morning.
Business response:
Dear Jennifer, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the presence of displaced individuals and the disturbance you encountered during your stay. Ensuring a safe and peaceful environment for our guests is our priority, and we will address these concerns with our team to prevent similar occurrences in the future. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely, Hotel Management
Did not realize that they have to have $100 deposit or even charge for parking. I have stayed a many hotels and they do not charge for these things. Overall the place was nice
Business response:
Dear Bonnie, We appreciate your kind review of our hotel and the amenities we offer our guests. It is a pleasure to know you had an overall great stay, except for the disappointment with the deposit and parking charges. We review our pricing regularly to make sure that we are priced competitively. Our fees are posted on our website so guests can have this information before booking. We appreciate your business and look forward to welcoming you back for another visit. Sincerely,Hotel Management
Very friendly and clean
Very clean.
Business response:
Dear JOSEPH, Thank you for your feedback! We appreciate your positive comments about the cleanliness of our establishment. Maintaining a clean and hygienic environment for our guests is a top priority for us. Your satisfaction is important, and we're pleased to hear that you had a pleasant experience in this regard. We look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future. Sincerely,Hotel Management
Although the person was told I booked my room through Expedia. I was charged an additional night stay.
Location is excellent. Breakfast was not as expected.
Business response:
Dear Rafael, Thank you for your feedback! We're delighted to hear that you found our location excellent. However, we apologize that the breakfast did not meet your expectations. We appreciate your insight and will review our breakfast offerings to ensure a more satisfying experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on a future visit to Extended Stay America-Jacksonville - Riverwalk - Convention Center. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,640 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.