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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The key cards didn't work most of the time, the room was clean but had a dingy feel, the floor creaked audibly when walking, even turning the light on and off turned into a chore. The front desk guy was helpful and the location is pretty good (albeit with limited transportation options), but the facility as a whole could stand to be refurbed — significantly
Business response:
Dear Guest,Thank you for sharing your feedback. We're glad to hear that our staff was helpful and that the location met your needs. We apologize for the inconvenience you encountered with the room and key cards. Your comments regarding the overall condition of the facility are valuable, and we will take them into consideration as we work to enhance the guest experience. We hope to welcome you again and provide a more pleasant stay in the future.Sincerely,Hotel Management
Location
Unfortunately, we were not able to get a good night's sleep. We found a mattress to be vital, very uncomfortable.
Business response:
Dear Edward, Thank you for your feedback. A restful night’s sleep is important, and we regret that the mattress did not meet your expectations. Comfort preferences can vary, and we appreciate you sharing your experience. Guest feedback is always valuable in helping us enhance future stays. We hope to have the opportunity to welcome you again for a more comfortable visit.Sincerely,Hotel Management
No fue la mejor pero si estuvo dentro de lo mejor
Business response:
Dear Guest, It means a lot to hear you loved everything about your stay! We strive to deliver a satisfactory guest experience here at Extended Stay America and are glad we succeeded. We hope to welcome you back whenever you are in the area. Sincerely,Hotel Management
Condition of room not good. Dresser drawers don't stay closed. Drip in kitchen faucet and leaks near bathroom faucet, countertop has chip as well as a few other things. Not updated and need of repairs. Friendly and helpful staff checking in. Easy walk to Riverwalk. Parking for one night included.
Business response:
Dear Sharon, Thank you for sharing your experience. We are glad you found the staff welcoming and the location convenient. Your feedback about the room’s condition is truly appreciated, and we will address these concerns to enhance future stays. We hope to welcome you back to Extended Stay America for a more comfortable visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.