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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would consider this hotel adequate. Staff not very helpful and they "lockdown" the place at night.
Business response:
Dear Thomas, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Kind of served the purpose... I was only here one night, so I was looking for a location that was Central to the Riverwalk and other notable spots in jacksonville. This filled that need. The rooms were a bit dated and some of the fixtures in the bathroom were loose, but basically the place was clean and the staff kept it secure.
I saw roaches in my room and smelled weed coming from a couple different rooms
Business response:
Dear Rafael, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay. Please know that your feedback is valuable, and we'll address these concerns to ensure a more comfortable experience for our guests. We appreciate your patience and understanding and hope you'll consider giving us another chance. Your satisfaction is important to us.Sincerely,Hotel Management
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I loved my stay here because the staff members were very dedicated to making sure the the facility was nice, neat , clean and safe! There was a young lady wiping down counter tops and cleaning things and spraying air freshener while still be pleasant and greeting guest and other personnel. My room was clean and comfy as well!
Business response:
Dear Dejanique, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our devoted staff and thoughtful facilities. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the room and amenities. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,640 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.