This profile has been claimed by the business owner or representative.
Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could be better
Business response:
Monica, thank you for staying with us and leaving your review. We are glad to see your rating and know that you were satisfied with our accommodation and service. However, we regret any inconvenience you may have had. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice Place It was nice place to stay, thank you. Happy new year.
just okay we were excited that there was a pool, but it was closed. the beds were very old and saggy, did not have a comfortable sleep
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Also, we apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications ab... read more
D All i have to say is AMAZINE!!! This hotel is AMAZINE!! THE STAFF WAS AMAZING ALSO! TO ME IF THE STAFF ARE AMAZING THEN THE so is thr rest!
Business response:
It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests! We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
Nice place very close to airport Very friendly staff. Easy check in. Spacious comfortable room.
I was told I had to pay another $100 in order to checkout after prepurchasing my stay through Expedia. Was told to take the matter up with Expedia once home. Since I was rushed to catch a flight I didn’t feel like I had time to argue it. Very unfair and feels like a scam.
Business response:
Robert, thank you for choosing Extended Stay America and taking the time to post your review. We are glad to see from your rating that you had a pleasant stay overall. However, we regret not meeting your expectations and apologize for the unpleasant experience you had. We will review this with our team to see what transpired. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Staff were friendly and helpful. The place is now aging but they are keeping it clean and usable. Location is convenient and price is right.
Stay was ok, given twin size bed upon checkin when i bkd queensized bed. Anyway, room was not that clean , very tired and in need of work.
Business response:
Josh, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and for the cleanliness issue, you encountered. Your concern has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.