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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was not enough coffee both times we went to get it in the lobby
Business response:
Dear Edith, Thank you for taking the time to share your comments about your stay. We apologize for any frustration you faced during our stay. We will address this appropriately, as we are always open to feedback that can enhance our guest experience. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management
Rough hotel Service was ok. Hotel was pretty clean. But worst part is the type of people hanging out in the lobby and outside. Smoking cigarettes and weed. Found out that allegedly this hotel is used as a Halfway House. Makes sense since there were 5-10 people I saw with ankle monitors. Noise was throughout the night. People in and out of their rooms most of the night. Would not stay there ever. Unfortunately the hotel did not give us a heads up of what types of people they service being that we came with a HS basketball tea... read more
Business response:
Dear Latoya, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We hope you will consider a return visit to show you the hospitality we are known for providing.Sincerely,Hotel Management
It was clean, staff is friendly, location was great
Hotel was ok, lacked basic breakfast amenities. Linens were small, thin and rough. Definitely need an upgrade. Bed and bathroom were fine. Could use some help to feel more comfortable for long-term stays.
Business response:
Dear Jeffrey, thank you for taking the time to share about your visit to Extended Stay America. We are glad you were satisfied with most aspects of your stay. We are continually striving to improve our services and have taken note of both observations and concerns. We hope to host you again the next time you are in this part of the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.