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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Safe. All doors require key card or entry near main entrance. Friendly staff.
The staff were nice and friendly. Roy was so nice and accommodating. The facility itself was really sketchy. The people staying there were troublesome. They asked for money and smokes and alcohol. They were always lingering outside waiting for someone to come town to ask for them. A man followed someone in that wasn’t staying there and knocking on doors and following us around when we had young kids. We did not feel safe.
Business response:
Dear Kaylin, Thank you for evaluating your recent stay with us. We are happy to read about the enjoyable aspects of your family's visit and appreciate you mentioning our outstanding customer service. It will be a pleasure sharing your kind comments with our associates, especially Roy. Moreover, we take our guests' safety and security very seriously and have policies and procedures to ensure this for every guest. Therefore, we regret being unaware of your concerns while you were here. We hope you will consider staying with us... read more
It was great that it was across from the airport. The room was outdated, but comfortable. The continental breakfast was oatmeal and/or a muffin, I was expecting more.
Business response:
Dear Marisa, Thank you for your review; it's nice to know you had a pleasant stay with us. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. Also, we appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make a plan. Until those plans are approved, our goal is to deliver the b... read more
Within walking distance of airport. Secure entry. Lots of space. Roy at front counter took care of me with some breakfast goodies since I was checking out early the next day.
Business response:
Dear Jason, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. Thank you for your kind compliments about Roy; we will enjoy sharing your remarks with him. It was our pleasure to host your visit, and we hope you will revisit again soon.Sincerely,Hotel Management
Staff was friendly, room was clean but there were boxer shorts under a chair. Remote did not work and it smelled like cigarettes and weed.
Business response:
Dear James, Thank you for being our guest. We are pleased you were delighted with our friendly staff and clean room. However, we apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; we are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
There was not enough coffee both times we went to get it in the lobby
Business response:
Dear Edith, Thank you for taking the time to share your comments about your stay. We apologize for any frustration you faced during our stay. We will address this appropriately, as we are always open to feedback that can enhance our guest experience. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,318 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.