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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directionsWeekday | Schedule | Status |
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Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
just okay we were excited that there was a pool, but it was closed. the beds were very old and saggy, did not have a comfortable sleep
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Also, we apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications ab... read more
D All i have to say is AMAZINE!!! This hotel is AMAZINE!! THE STAFF WAS AMAZING ALSO! TO ME IF THE STAFF ARE AMAZING THEN THE so is thr rest!
Business response:
It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests! We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
Nice place very close to airport Very friendly staff. Easy check in. Spacious comfortable room.
I was told I had to pay another $100 in order to checkout after prepurchasing my stay through Expedia. Was told to take the matter up with Expedia once home. Since I was rushed to catch a flight I didn’t feel like I had time to argue it. Very unfair and feels like a scam.
Business response:
Robert, thank you for choosing Extended Stay America and taking the time to post your review. We are glad to see from your rating that you had a pleasant stay overall. However, we regret not meeting your expectations and apologize for the unpleasant experience you had. We will review this with our team to see what transpired. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Staff were friendly and helpful. The place is now aging but they are keeping it clean and usable. Location is convenient and price is right.
Stay was ok, given twin size bed upon checkin when i bkd queensized bed. Anyway, room was not that clean , very tired and in need of work.
Business response:
Josh, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and for the cleanliness issue, you encountered. Your concern has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Liked the proximity to the airport. The bed was sagging in the middle and needed another blanket. The heater did not function properly to the thermostat setting.
Business response:
Rob, thank you for your review. Although you liked our proximity to the airport, we are sorry for the issues you encountered. We have asked our maintenance team to address the problem with the heater. We also wish we had the opportunity to address the issue you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
This hotel was so convenient to the airport! Behind the hotel there was a restaurant “Donna’s” which has great food and a little mall not far from hotel!The staff was friendly and very helpful!
Business response:
Roy, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,303 reviews.
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.